Team Lead| Adult Services in Dorking

At Valley Steps, Team Leads help create a positive environment where both employees and clients can succeed. You'll provide leadership, training, and support while working alongside your team to ensure quality services, operational excellence, and meaningful outcomes for the individuals we serve.

Pay: Range starts at $22.00/hour (pay is calculated based on years of licensed working experience)

Shift Differential: Additional $2.25/hour

Schedule: Monday – Friday | 9:00am – 5:00pm

Benefits Highlights

• Compensation: Our compensation program includes tenure-based service increases and performance bonuses that recognise and reward high-performing team members.
• On-Demand Pay: Gives you access to a portion of your earned wages before your scheduled payday.
• Time Off: We offer 15 days of accrued paid time off annually (increasing by one day with each year of service), 10 paid holidays, 2 wellness days, and paid parental leave.
• Health & Insurance Benefits: Full-time and part-time team members working 30+ hours per week are eligible for medical, dental, vision, life, and disability insurance, as well as voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance. Valley also provides Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
• Health Savings & Reimbursement: Out-of-pocket medical expenses may be eligible for reimbursement through our Garner HRA — up to $2,000 for individuals and $4,000 for families. Depending on your medical plan selection, you may also contribute pre-tax dollars to a Health Savings Account (HSA), with a company match of up to $900 for individuals and $1,800 for families.
• Retirement: Our 401(k) plan accepts both pre-tax and Roth (post-tax) contributions and includes a company match of up to 6% of your annual salary.
• Professional Development: We invest in our team members' growth through tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education.

Why Valley? Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalised care they need to heal and grow. You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organisation that promotes authenticity and encourages opportunities for success.

Job Summary & Deliverables: The Team Lead performs a variety of supervisory tasks and ensures employees have the resources and training to perform their jobs successfully. The Team Lead possesses advanced knowledge and skill in their respective function and utilises this knowledge and skill to train, coach, and supervise employees. The Team Lead actively encourages a culture of collaboration and teamwork.

Essential Functions:

• Supervises the daily activities and operational performance of a team in a residential or housing unit.
• Ensures ongoing and transparent communication by holding huddles, one-to-one meetings, and the utilisation of approved communication resources. Ensures communication saturation.
• Promotes a culture of strong performance and high morale.
• Ensures the completion of operational goals within required timelines.
• Provides orientation, training, and mentoring to new employees; ensures that orientation and training objectives are completed within established timeframes.
• Trains employees to understand unit/business area plan and how each member of the team serves to ensure fulfilment.
• Ensures employee compliance with company policy, procedure, and operational expectations.
• Addressees performance problems and provides appropriate support.
• Improves employee competence by providing educational resources.
• Maintains professional relationships with other Valley employees, customers, and stakeholders.
• Improves financial and operational results by analysing data; monitoring variances; identifying trends; recommending actions to management.
• Prepares and analyses reports as required.
• Manages employee timecards and other payroll responsibilities.
• Works with Quality Assurance and Valley Leadership to ensure compliance with all related and applicable regulatory requirements including but not limited to: grants, licensing, audits, property management and Medicaid.
• Performs client care responsibilities including targeted case management, medication distribution, client transportation, etc.
• Coordinates with leadership to ensure shift coverage; provides on-call coverage as assigned.

Requirements

• Education: High School diploma or equivalent.
• Experience: Six months direct care experience.
• Licenses/Certifications: Professional License/Certificate as required by job function, CPR certification, Valley de-escalation certification, Driving positions require a current Utah Driver’s license, must be 21.
• Preferred Qualifications: Associate degree, any field of study, two years of behavioural health experience, one year of supervisory experience.