Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Corporate IT Support Engineer, maintaining our IT systems and supporting colleagues globally.
- Company: Validus Risk Management is a leading firm in technology and risk management across Europe and North America.
- Benefits: Enjoy competitive salary, performance bonuses, 25-30 days holiday, private health insurance, and learning allowances.
- Why this job: Be part of an exciting tech transformation while ensuring security and efficiency in a collaborative environment.
- Qualifications: 2+ years in IT support, knowledge of Windows, MacOS, and strong communication skills are essential.
- Other info: This role is office-based in London and Windsor, with opportunities for training and mentoring.
The predicted salary is between 36000 - 60000 £ per year.
Validus Risk Management is seeking a dedicated and experienced Corporate IT Support Engineer to join our team. As the Corporate IT Support Engineer, you will play a critical role in maintaining our IT infrastructure, systems, and security. This is an exciting opportunity to contribute to the growth and development of our technology function and support our colleagues across Europe and North America.
In this hands-on, fully office-based, role you will be responsible for working to best practices, with external suppliers, and ensuring that our IT environments are well maintained to meet our business needs. You will also be involved in asset tracking and management, and resolving monitoring issues, including security of hardware and software. Working closely with our HR, you will support onboarding processes for new employees.
Additionally, you will be expected to be able to work with suppliers and other third parties and play a pivotal role with our IT security frameworks, such as ISO 27001. This position will be based primarily in our London office, with some work in our Windsor office.
Responsibilities:
- Provide troubleshooting and technical support for MacOS and Windows Environments.
- Ensure the IT equipment in the office is well maintained, having pride in your work.
- Have the ability to think outside the box and resolve issues in a timely fashion.
- Provide face to face local support and remote support to staff globally
- Maintain and troubleshoot network infrastructure including Cisco Meraki routers, switches, wireless and firewalls
- Perform hardware upgrades on end user devices
- Perform / monitor regular system updates and maintenance across the network
- Work closely with other IT team members to ensure cohesive and efficient operations, ensuring we continue to provide a proactive IT function.
- Document processes, procedures and solutions using our internal helpdesk system
- Security first mind-set, respond to security incidents and breaches promptly
- Microsoft 365 management and maintenance
- Asset register maintenance, be the go to person for all assets in the UK and Europe.
- Be part of IT transformation projects.
To be successful in this role, you should have relevant professional experience in IT Support for a global organisation, with a focus on corporate IT. Previous experience in the financial services industry or fintech will be beneficial.
Requirements:
- +2 years of experience in IT Support for a global organisation, providing local and remote support
- Knowledge in the following Windows 10/11, MacOS, iPhone/iOS, SharePoint Online, Ticketing Systems, MS Teams, MS 365, OneDrive, Azure/Active Directory, Exchange, Endpoint Management (Intune, Jamf Pro), Windows Server, PowerShell, Endpoint Security
- Communications – clear and precise communications for explaining technical issues and collaborating with other IT team members.
- Customer Service – ability to handle escalated issues with patience and professionalism, ensuring user satisfaction.
- Documentation – thoroughly document issues, solutions and processes to maintain accurate records and knowledge bases.
- Time management – effectively prioritize and manage multiple tasks and escalations to meeting SLAs.
- Team collaboration – work closely with the IT Manager and staff members in the organisation.
- Adaptability – stay updated with new technologies and adapt to changing environments and requirements.
- Training and mentoring – provide training and support to staff on new systems and current.
- Security awareness – strong understanding of IT security principles and practices to ensure systems are secure and compliant with regulations.
It would be preferred if the candidate also hold experience in:
- Experience with ISO27001
- Experience with SOC2
Salary & Benefits
- Competitive Salary
- Performance Bonus based on agreed success criteria
- 25 days holiday (increasing to 30 days with tenure) and bank holidays
- Private Health Insurance including Dental, Optical and Mental Health
- Travel Insurance
- Learning and Development Allowance
#J-18808-Ljbffr
Corporate IT Support Engineer employer: Validus Risk Management Ltd.
Contact Detail:
Validus Risk Management Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10/11, MacOS, and Microsoft 365. Having hands-on experience or certifications in these areas can significantly boost your confidence during the interview.
✨Tip Number 2
Highlight any previous experience you have in IT support for global organizations, especially in the financial services or fintech sectors. Be prepared to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've resolved technical issues in a timely manner. This will show that you can think outside the box and handle escalated issues effectively.
✨Tip Number 4
Since this role involves collaboration with HR and other IT team members, be ready to discuss your teamwork and communication skills. Share experiences where you successfully collaborated on projects or supported onboarding processes.
We think you need these skills to ace Corporate IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in corporate environments. Emphasize your familiarity with MacOS, Windows, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's needs. Mention your experience with asset management, troubleshooting, and security frameworks like ISO 27001.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. Highlight your ability to think outside the box and your experience with both local and remote support.
Highlight Communication Skills: Since clear communication is crucial for this role, ensure you demonstrate your ability to explain technical issues simply and effectively. Mention any experience you have in training or mentoring staff on IT systems.
How to prepare for a job interview at Validus Risk Management Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with MacOS and Windows environments in detail. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, especially in a corporate setting.
✨Demonstrate Your Security Awareness
Since the role emphasizes IT security frameworks like ISO 27001, be ready to talk about your understanding of security principles and any relevant experiences. Discuss how you've handled security incidents in the past.
✨Emphasize Team Collaboration
This position requires close collaboration with other IT team members. Share examples of how you've worked effectively in a team, particularly in managing escalated issues or during IT transformation projects.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult situations with users. Prepare to explain how you maintain professionalism and patience while ensuring user satisfaction, especially when dealing with escalated issues.
