At a Glance
- Tasks: Lead ITSM transformation projects and design scalable solutions using Atlassian tools.
- Company: Join Valiantys, a leader in enterprise service management and transformation consulting.
- Benefits: Enjoy a hybrid work model, meal vouchers, and 100% covered health insurance.
- Other info: Collaborative culture with opportunities for continuous learning and professional growth.
- Why this job: Make a real impact by driving strategic transformation and improving service delivery.
- Qualifications: Experience in ITSM consulting and strong knowledge of Jira Service Management required.
The predicted salary is between 69750 - 85250 £ per year.
About Valiantys
Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity.
By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working.
With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams.
For more information, visit https://valiantys. com.
Job Summary
As a Senior Solution Consultant – ITSM, you will act as a trusted advisor to our customers, helping them translate business and service management challenges into practical, scalable solutions built on Atlassian tools and industry best practices.
You will lead discovery and solution design, guide customers through ITSM transformation, and own the solution intent throughout delivery.
Working closely with Technical Consultants, Technical Architects, Project Managers, Engagement Managers, and Sales, you will ensure solutions remain feasible, aligned with customer needs, and focused on measurable outcomes.
- What You’ll Be Working On
- Discover & Advise
- Lead discovery and scoping workshops to understand customer objectives, pain points, processes, constraints, maturity, and desired outcomes
- Analyze and challenge existing service management processes and recommend practical improvements based on ITSM and Atlassian leading practices
- Translate customer requirements into solution themes, priorities, success measures, and implementation considerations
- Advise customers across ITSM practices such as incident, request, problem, change, knowledge, asset and configuration management, service portals, and service operations
- Facilitate conversations with business and technical stakeholders and identify where additional specialist expertise is required
- Design & Shape Solutions
- Translate business needs into high-level solution designs, roadmaps, configuration blueprints, and implementation-ready recommendations
- Design scalable ITSM solutions leveraging Jira Service Management and the broader Atlassian ecosystem
- Produce clear deliverables including discovery outputs, current-state and future-state process maps, Solution Design Documents, requirements, acceptance criteria, decision logs, and requirements traceability
- Document assumptions, dependencies, design decisions, trade-offs, and unresolved questions to maintain a shared understanding of the solution
- Collaborate with Technical Consultants and Technical Architects to validate feasibility, scalability, integrations, automation, reporting, and platform constraints
- Own & Guide Delivery
- Own the solution intent throughout the project lifecycle, ensuring requirements, design decisions, acceptance criteria, and business outcomes remain visible during delivery
- Support delivery teams by clarifying business context, requirements, design rationale, and customer priorities when questions or trade-offs arise
- Facilitate solution checkpoints, design reviews, and working sessions with business and technical stakeholders
- Partner with Project Managers and Technical Leads to maintain alignment between the approved solution design and delivered outcomes
- Help ensure solutions remain appropriate for the customer’s maturity, constraints, and stated success measures
- Support Pre-Sales & Client Growth
- Support pre‑sales activities with discovery insights, solution recommendations, effort assumptions, delivery considerations, and scope clarification
- Contribute to proposals and Statements of Work where solution design, assumptions, acceptance criteria, dependencies, or delivery risks need to be clarified
- Identify gaps, risks, dependencies, and scope boundaries before opportunities transition into delivery
- Build and maintain trusted customer relationships throughout the engagement lifecycle
- Identify opportunities for optimization, expansion, or follow‑on advisory work and collaborate with the appropriate Sales or Engagement owner
- Contribute & Grow
- Mentor Consultants on discovery, advisory practices, solution documentation, and customer-facing communication
- Contribute to internal playbooks, discovery frameworks, reusable ITSM solution assets, process maps, and delivery templates
- Share knowledge and leading practices across the Solution Consulting and wider Delivery teams
- Use approved AI tools responsibly to accelerate analysis, documentation, synthesis, quality review, and knowledge reuse while ensuring outputs remain accurate and customer‑specific
- Stay current with developments across the Atlassian ecosystem and trends in ITSM, ESM, Agile, Work Management, automation, reporting, and enterprise collaboration
- Maintain and develop your expertise through continuous learning and relevant certifications
Do You Have What It Takes?
To succeed in this role, you bring
- Significant experience in ITSM consulting, solution consulting, or service management transformation
- Strong knowledge of Jira Service Management and the Atlassian ecosystem
- Demonstrated experience leading customer discovery, requirements, and solution design workshops
- Strong understanding of ITSM practices, including incident, request, problem, change, knowledge, asset and configuration management
- Experience translating complex business requirements into practical solution designs and implementation recommendations
- Experience producing high‑quality customer‑facing solution documentation, process maps, requirements, and acceptance criteria
- Ability to balance customer expectations, business outcomes, platform capabilities, technical constraints, and delivery realities
- Experience collaborating with technical consultants, architects, project managers, and commercial teams
- Experience mentoring or supporting the development of less experienced consultants
- Atlassian and/or ITIL certifications are a plus
- Your strengths
- Strong analytical and problem‑solving skills
- Excellent facilitation, communication, and stakeholder management abilities
- Ability to engage confidently with both business and technical stakeholders
- Consultative mindset with the ability to challenge constructively and influence decisions
- Ability to simplify complex requirements and turn them into clear, actionable solutions
- Strong sense of ownership while working collaboratively across multidisciplinary teams
- Proactive and pragmatic approach to solving customer challenges
- Attention to detail and commitment to high‑quality deliverables
- Customer‑focused approach with a strong orientation toward measurable outcomes
- Ability to mentor and support the growth of other consultants
Why Join Valiantys?
At Valiantys, our people are at the heart of everything we do. We are committed to creating an environment where you can grow, lead, and make an impact.
- Meaning : Drive strategic transformation projects and influence outcomes
- Learning : Continuous development through training, certifications, and communities
- Flexibility : Hybrid work model supporting work‑life balance
Additional benefits
- International and multicultural environment
- Flexible remote work policy
- Meal vouchers
- 100% covered health insurance (for you and your family)
- Choice of equipment (PC or Mac)
- Supportive and collaborative culture
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.
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Atlassian Senior Consultant - ITSM/ESM Practice employer: Valiantys
Valiantys is an exceptional employer that empowers its employees to shape the future of capability development within a dynamic and innovative environment. With a strong focus on personal growth, collaboration, and the integration of AI technologies, team members are encouraged to build new functions and drive meaningful change. Located in London or remotely across the UK, Valiantys offers a unique opportunity to influence strategic initiatives while enjoying a supportive work culture that values diversity and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Atlassian Senior Consultant - ITSM/ESM Practice
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Valiantys values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Valiantys might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Valiantys!
✨Direct Apply to Valiantys
Let's not forget to apply directly through the Valiantys website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Atlassian Senior Consultant - ITSM/ESM Practice
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Valiantys.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Valiantys. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Valiantys
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
