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- Tasks: Provide Level 2 technical support and optimise our cloud-based platform.
- Company: Join an award-winning FinTech startup transforming business lending in Australia.
- Benefits: Remote-friendly work, competitive pay, 8 weeks paid parental leave, and access to cutting-edge AI tools.
- Why this job: Make a real impact in the fintech space while enjoying a flexible work-life balance.
- Qualifications: 5+ years Ruby on Rails experience and strong problem-solving skills.
- Other info: Be part of a culture that celebrates innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Valiant Finance is an award-winning FinTech startup on a mission to simplify business lending. Our cloud-based platform helps thousands of Australian small businesses compare and apply for loans from over 80 of the country's leading lenders. Our platform drives the commercial lending capabilities for some of the world's most recognised brands. We are looking for an experienced Ruby on Rails Engineer to join our team on a full-time basis to provide critical global coverage. While our core engineering team is based in Australia, we are remote-friendly and looking for an engineer dedicated to operating on UK business hours.
As a Backend Support Engineer, you will be the primary Level 2 technical responder during UK operating hours, ensuring our platform runs smoothly for our global partners and clients. Your responsibilities will include:
- Owning Level 2+ Support: Triaging, debugging, and resolving complex technical tickets escalated by our customer success and L1 support teams.
- Core Engineering: When the support queue is clear, you will operate as a standard backend engineer — tackling technical debt, performing system maintenance, and optimising the platform.
- Integrating with a range of external services such as Salesforce, Auth0, Cloudflare, and more.
- Maintaining our infrastructure on a major cloud provider to support our rapid growth.
- Writing well-structured, tested, and documented code that’s a pleasure to maintain.
- Working closely with our Product, Design, and other teams to refine deliverables and bring new features to life.
We are seeking a passionate Ruby on Rails expert backend engineer who can solve complex technical problems and communicate solutions with ease.
Required Experience:
- Ability to work standard UK business hours (remote).
- Minimum 5 years of commercial Ruby on Rails experience.
- Proven experience in a technical support, site reliability, or escalations engineering role.
- Proven experience integrating with multiple external APIs.
- Experience with database design and performance tuning, particularly with PostgreSQL.
- Experience designing and maintaining infrastructure with AWS, GCP, or Heroku.
- Experience with testing frameworks like Rspec.
- Experience with high-volume background job processing frameworks like Sidekiq.
- Proficiency with development tools like Linear or Jira.
- Strong written and verbal communication skills, crucial for customer and internal team interactions.
Bonus Points:
- Experience with helpdesk or ticketing software (e.g., Zendesk, ZohoDesk).
- Experience with security best practices (e.g., OWASP, STRIDE).
- Interest in automating repetitive tasks using AI tools and techniques.
- Experience in high-volume production environments with strict availability SLAs.
- Knowledge of the financial services industry (lending or corporate finance).
- Experience navigating GDPR and/or SOC2.
Benefits & Culture:
We are a remote-friendly team, and while this role is completely remote to cover UK hours, you will be deeply integrated into our culture. We foster a culture where innovation is recognised and rewarded. Embrace your need for work-life balance with our remote/hybrid working model. Celebrate the joy of starting a family with 8 weeks of paid parental leave. Company-wide events designed to honour and celebrate all the outstanding achievements of our amazing team. Opportunity to shape the future of AI in Australian and EU fintech. Access to latest AI tools and technologies for productivity.
Backend Support Engineer in London employer: Valiant Finance
Contact Detail:
Valiant Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Backend Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Valiant Finance. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! If you’ve got a GitHub or portfolio, make sure it’s up to date. Share projects that highlight your Ruby on Rails expertise and problem-solving abilities. It’s a great way to demonstrate your passion and technical chops.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to backend support and Ruby on Rails. Practice explaining your thought process clearly, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Backend Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Backend Support Engineer role. Highlight your Ruby on Rails experience and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for engineering and technology, and explain why you’re excited about joining our team at Valiant Finance. Let us know how you can contribute to our mission!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical problems in the past. We love candidates who can communicate their thought process clearly, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Valiant Finance
✨Know Your Ruby on Rails Inside Out
Make sure you brush up on your Ruby on Rails skills before the interview. Be prepared to discuss your past projects, particularly those involving complex technical problems and integrations with external APIs. This will show that you’re not just familiar with the framework but can also apply it effectively in real-world scenarios.
✨Demonstrate Your Problem-Solving Skills
Since the role involves triaging and debugging complex technical tickets, think of specific examples where you've successfully resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached the problem and what the outcome was.
✨Communicate Clearly and Effectively
Strong communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you’ll need to interact with both technical and non-technical team members. Consider doing mock interviews with a friend to refine your ability to convey solutions clearly.
✨Familiarise Yourself with Their Tech Stack
Take some time to research Valiant Finance’s tech stack, including AWS, PostgreSQL, and any other tools mentioned in the job description. Being knowledgeable about their infrastructure and how you can contribute will demonstrate your genuine interest in the role and the company.