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For Companies At a Glance
- Tasks: Provide Level 2 technical support and optimise our cloud-based platform.
- Company: Join Valiant Finance, an award-winning FinTech startup transforming business lending.
- Benefits: Enjoy remote work, competitive pay, and 8 weeks of paid parental leave.
- Why this job: Be part of a fast-growing team shaping the future of AI in fintech.
- Qualifications: 5+ years Ruby on Rails experience and strong problem-solving skills.
- Other info: Remote-friendly culture with opportunities for innovation and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Valiant Finance is an award-winning FinTech startup on a mission to simplify business lending. Our cloud-based platform helps thousands of Australian small businesses compare and apply for loans from over 80 of the country's leading lenders. Our platform drives the commercial lending capabilities for some of the world's most recognised brands.
We are looking for an experienced Ruby on Rails Engineer to join our team on a full-time basis to provide critical global coverage. While our core engineering team is based in Australia, we are remote-friendly and looking for an engineer dedicated to operating on UK business hours. We seek a candidate who is passionate about engineering and technology, can solve technical problems, and communicate problems and solutions with ease.
What You’ll Be Doing
- Owning Level 2+ Support: Triaging, debugging, and resolving complex technical tickets escalated by our customer success and L1 support teams.
- Core Engineering: When the support queue is clear, you will operate as a standard backend engineer — tackling technical debt, performing system maintenance, and optimising the platform.
- Integrating with a range of external services such as Salesforce, Auth0, Cloudflare, and more.
- Maintaining our infrastructure on a major cloud provider to support our rapid growth.
- Writing well-structured, tested, and documented code that’s a pleasure to maintain.
- Working closely with our Product, Design, and other teams to refine deliverables and bring new features to life.
What We’re Looking For
- Ability to work standard UK business hours (remote).
- Minimum 5 years of commercial Ruby on Rails experience.
- Proven experience in a technical support, site reliability, or escalations engineering role.
- Proven experience integrating with multiple external APIs.
- Experience with database design and performance tuning, particularly with PostgreSQL.
- Experience designing and maintaining infrastructure with AWS, GCP, or Heroku.
- Experience with testing frameworks like Rspec.
- Experience with high-volume background job processing frameworks like Sidekiq.
- Proficiency with development tools like Linear or Jira.
- Strong written and verbal communication skills, crucial for customer and internal team interactions.
Bonus Points:
- Experience with helpdesk or ticketing software (e.g., Zendesk, ZohoDesk).
- Experience with security best practices (e.g., OWASP, STRIDE).
- Interest in automating repetitive tasks using AI tools and techniques.
- Experience in high-volume production environments with strict availability SLAs.
- Knowledge of the financial services industry (lending or corporate finance).
- Experience navigating GDPR and/or SOC2.
Benefits & Culture
- We are a remote-friendly team, and while this role is completely remote to cover UK hours, you’ll be deeply integrated into our culture.
- Embrace your need for work-life balance with our remote/hybrid working model.
- Celebrate the joy of starting a family with 8 weeks of paid parental leave.
- Company-wide events designed to honour and celebrate all the outstanding achievements of our amazing team.
- Opportunity to shape the future of AI in Australian and EU fintech.
- Access to latest AI tools and technologies for productivity.
Backend Support Engineer in England employer: Valiant Finance
Contact Detail:
Valiant Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Backend Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to folks in the FinTech space, especially those who work at Valiant Finance or similar companies. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for technical interviews by brushing up on your Ruby on Rails skills. Practice common coding challenges and be ready to discuss your past projects. We want to see how you solve problems, so think through your approach and communicate it clearly!
✨Tip Number 3
Show off your passion for engineering! When you get the chance to chat with the team, share your thoughts on the latest tech trends or tools. This will not only demonstrate your enthusiasm but also help you stand out as a candidate who’s genuinely interested in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our remote-friendly team and contributing to our mission of simplifying business lending.
We think you need these skills to ace Backend Support Engineer in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for engineering and technology shine through. We want to see that you’re not just ticking boxes but genuinely excited about the role and what we do at Valiant Finance.
Tailor Your Experience: Make sure to highlight your Ruby on Rails experience and any relevant technical support roles you've had. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills!
Be Clear and Concise: Communication is key in this role, so ensure your application is well-structured and easy to read. Use clear language to describe your experiences and how they relate to the responsibilities of a Backend Support Engineer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Valiant Finance
✨Know Your Ruby on Rails Inside Out
Make sure you brush up on your Ruby on Rails skills before the interview. Be prepared to discuss your past projects, particularly those involving complex technical problems and integrations with external APIs. This will show that you’re not just familiar with the framework but can also apply it effectively in real-world scenarios.
✨Demonstrate Your Problem-Solving Skills
Since the role involves triaging and debugging complex technical tickets, think of specific examples where you've successfully resolved issues in a timely manner. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Communicate Clearly and Confidently
Strong communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you’ll need to interact with both technical and non-technical team members. Consider doing mock interviews with friends or using online platforms to refine your delivery.
✨Familiarise Yourself with Their Tech Stack
Take some time to research Valiant Finance’s tech stack, including AWS, PostgreSQL, and any other tools mentioned in the job description. Being knowledgeable about their infrastructure and showing genuine interest in their operations will demonstrate your enthusiasm for the role and help you stand out.