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For Companies At a Glance
- Tasks: Provide Level 2 technical support and optimise our cloud-based platform.
- Company: Join an award-winning FinTech startup transforming business lending in Australia.
- Benefits: Remote-friendly work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a fast-growing team making a real impact in the finance industry.
- Qualifications: 5+ years Ruby on Rails experience and strong problem-solving skills.
- Other info: Work during UK hours with a dynamic team and exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Valiant Finance is an award-winning FinTech startup on a mission to simplify business lending. Our cloud-based platform helps thousands of Australian small businesses compare and apply for loans from over 80 of the country's leading lenders. Our platform doesn’t just power our own services - it also drives the commercial lending capabilities for some of the world’s most recognised brands. We’re a fast-growing company, and we’re looking for an experienced Ruby on Rails Engineer to join our team on a full-time basis to provide critical global coverage. While our core engineering team is based in Australia, we are remote-friendly and looking for an engineer dedicated to operating on UK business hours.
We’re looking for a candidate who is passionate about engineering and technology, can solve technical problems and is able to communicate problems and solutions with ease.
What You’ll Be Doing
- Owning Level 2+ Support: Triaging, debugging, and resolving complex technical tickets escalated by our customer success and L1 support teams.
- Core Engineering: When the support queue is clear, you will operate as a standard backend engineer — tackling technical debt, performing system maintenance, and optimising the platform.
- Integrating with a range of external services such as Salesforce, Auth0, Cloudflare, and more.
- Maintaining our infrastructure on a major cloud provider to support our rapid growth.
- Writing well-structured, tested, and documented code that’s a pleasure to maintain.
- Working closely with our Product, Design, and other teams to refine deliverables and bring new features to life.
What We’re Looking For
We’re seeking a passionate Ruby on Rails expert backend engineer who can solve complex technical problems and communicate solutions with ease.
Required Experience:
- Ability to work standard UK business hours (remote).
- Minimum 5 years of commercial Ruby on Rails experience.
- Proven experience in a technical support, site reliability, or escalations engineering role.
- Proven experience integrating with multiple external APIs.
- Experience with database design and performance tuning, particularly with PostgreSQL.
- Experience designing and maintaining infrastructure with AWS, GCP, or Heroku.
- Experience with testing frameworks like Rspec.
- Experience with high-volume background job processing frameworks like Sidekiq.
- Proficiency with development tools like Linear or Jira.
- Strong written and verbal communication skills, crucial for customer and internal team interactions.
Bonus Points:
- Experience with helpdesk or ticketing software (e.g., Zendesk, ZohoDesk).
- Experience with security best practices (e.g., OWASP, STRIDE).
- Interest in automating repetitive tasks using AI tools and techniques.
- Experience in high-volume production environments with strict availability SLAs.
- Knowledge of the financial services industry (lending or corporate finance).
- Experience navigating GDPR and/or SOC2.
Backend Support Engineer employer: Valiant Finance
Contact Detail:
Valiant Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Backend Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech space, especially those who work at Valiant Finance or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Ruby on Rails projects and any relevant technical achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for the interview! Research common technical questions related to backend support and Ruby on Rails. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Valiant Finance.
We think you need these skills to ace Backend Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Backend Support Engineer role. Highlight your Ruby on Rails experience and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for engineering and technology, and explain why you’re excited about joining Valiant Finance. Let us know how you can contribute to our mission of simplifying business lending.
Showcase Your Problem-Solving Skills: In your application, give examples of complex technical problems you've solved in the past. We love candidates who can communicate their thought process clearly, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Valiant Finance
✨Know Your Ruby on Rails Inside Out
Make sure you brush up on your Ruby on Rails skills before the interview. Be prepared to discuss your past projects, particularly those that involved complex problem-solving and integration with external APIs. Highlight specific examples where you’ve optimised performance or tackled technical debt.
✨Showcase Your Communication Skills
Since this role requires clear communication of technical issues and solutions, practice explaining complex concepts in simple terms. You might even want to prepare a few scenarios where you successfully communicated with non-technical stakeholders or resolved customer issues.
✨Familiarise Yourself with Their Tech Stack
Research Valiant Finance’s tech stack, especially their use of PostgreSQL, AWS, and any other tools mentioned in the job description. Being able to discuss how you’ve used similar technologies in your previous roles will show that you’re a great fit for their team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you triaged technical tickets or maintained infrastructure under pressure. Prepare to walk through your thought process and the steps you took to resolve issues.