At a Glance
- Tasks: Manage sales orders and ensure top-notch customer service in a fast-paced environment.
- Company: Valeo Foods UK, home to iconic brands like Kettle Crisps and Rowse Honey.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Join a dynamic team and enjoy a vibrant work culture.
- Why this job: Be a customer champion and make a real impact in the FMCG industry.
- Qualifications: Experience in customer service, especially in FMCG, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity. Our family of brands extends further, encompassing an exciting array of products and experiences. Whether it's the nostalgic joy of Barratt sweets or the timeless appeal of Metcalfe Popcorn, each brand carries its own unique story, flavour, and charm. Join us on a journey where passion meets flavour, crafting experiences that bring people together and delight taste buds.
Location: Blackpool (hybrid)
Contract: FTC (12 months)
About the role
We’re looking for a Business Account Coordinator to deliver a best‑in‑class, end‑to‑end service to our customers. Acting as a true customer champion, you’ll manage sales orders from receipt to despatch, liaising closely with customers and internal stakeholders to ensure agreed service levels are met and exceeded. This is a fast‑paced role within an FMCG food manufacturing environment, where accuracy, communication and a proactive mindset are key. You’ll work cross‑functionally with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience.
Qualifications
What we’re looking for
- Previous experience in a Customer Services role, ideally within FMCG or food manufacturing
- Confident using ERP systems and Microsoft Office applications
- Experience of working with high-volume orders, EDI and multiple stakeholders
- Exposure to continuous improvement initiatives is desirable
Skills & behaviours
- Strong customer focus, with the ability to build long‑lasting relationships
- Highly organised with the ability to prioritise and manage deadlines effectively
- Clear and confident communicator, both internally and externally
- Proactive problem‑solver with good decision‑making skills
- Collaborative team player who thrives in a fast‑moving environment
FMCG Order & Customer Champion (Hybrid - Blackpool) employer: Valeo Foods Group
At Valeo Foods UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity and collaboration. Our Blackpool location provides a hybrid working model, allowing for flexibility while being part of a dynamic team dedicated to delivering top-notch customer service in the FMCG sector. With a strong focus on employee growth and development, we empower our staff to thrive in their roles, ensuring a rewarding and fulfilling career journey within our diverse portfolio of beloved brands.
StudySmarter Expert Advice🤫
We think this is how you could land FMCG Order & Customer Champion (Hybrid - Blackpool)
✨Tip Number 1
Get to know the company! Research Valeo Foods UK and their brands. Understanding their values and products will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed in the role of FMCG Order & Customer Champion.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and order management. Think of examples from your past experiences that highlight your skills in communication, organisation, and problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace FMCG Order & Customer Champion (Hybrid - Blackpool)
Some tips for your application 🫡
Show Your Passion for FMCG:When you're writing your application, let your enthusiasm for the FMCG industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a part of our vibrant team at Valeo Foods UK.
Tailor Your Experience:Make sure to highlight your previous experience in customer service, especially if it’s within FMCG or food manufacturing. We love seeing how your background aligns with our needs, so don’t be shy about showcasing relevant skills and achievements!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly the kind of mindset we’re looking for!
How to prepare for a job interview at Valeo Foods Group
✨Know Your Brands
Before the interview, take some time to research Valeo Foods UK and their brands. Familiarise yourself with their products like Kettle Crisps and Rowse Honey. This will not only show your enthusiasm but also help you connect your experience to their brand values during the conversation.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you excelled in customer service, especially in fast-paced environments. Highlight how you managed high-volume orders and resolved issues effectively, as this aligns perfectly with the role of a Business Account Coordinator.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, think of instances where you successfully prioritised tasks or managed deadlines. Be ready to discuss how you keep track of multiple stakeholders and ensure smooth order fulfilment, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer service and continuous improvement initiatives. This shows your proactive mindset and genuine interest in contributing to their success, making you stand out as a candidate who is eager to learn and grow.
