At a Glance
- Tasks: Deliver top-notch service to customers and manage sales orders from start to finish.
- Company: Valeo Foods UK, home to iconic brands like Kettle Crisps and Rowse Honey.
- Benefits: Hybrid working, competitive salary, and a chance to work with beloved food brands.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Join a passionate team and make a real impact in the FMCG industry.
- Qualifications: Experience in customer service, especially in FMCG, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity. Our family of brands extends further, encompassing an exciting array of products and experiences. Whether it's the nostalgic joy of Barratt sweets, or the timeless appeal of Metcalfe Popcorn, each brand carries its own unique story, flavour, and charm. Join us on a journey where passion meets flavour, crafting experiences that bring people together and delight taste buds.
Location: Blackpool (hybrid)
Contract: FTC (12 months)
About the role
We’re looking for a Business Account Coordinator to deliver a best‑in‑class, end‑to‑end service to our customers. Acting as a true customer champion, you’ll manage sales orders from receipt to despatch, liaising closely with customers and internal stakeholders to ensure agreed service levels are met and exceeded. This is a fast‑paced role within an FMCG food manufacturing environment, where accuracy, communication and a proactive mindset are key. You’ll work cross‑functionally with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience.
Qualifications
What we’re looking for- Previous experience in a Customer Services role, ideally within FMCG or food manufacturing
- Confident using ERP systems and Microsoft Office applications
- Experience of working with high-volume orders, EDI and multiple stakeholders
- Exposure to continuous improvement initiatives is desirable
- Strong customer focus, with the ability to build long‑lasting relationships
- Highly organised with the ability to prioritise and manage deadlines effectively
- Clear and confident communicator, both internally and externally
- Proactive problem‑solver with good decision‑making skills
- Collaborative team player who thrives in a fast‑moving environment
Business Account Coordinator employer: Valeo Foods Group
At Valeo Foods UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Located in Blackpool, our hybrid working model provides flexibility while you engage with a diverse portfolio of beloved brands, ensuring your contributions are valued and impactful. With a strong focus on employee growth and development, we empower our team members to thrive in a fast-paced FMCG environment, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Business Account Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Valeo Foods UK. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Valeo Foods' brands and their values. Show us you’re passionate about their products and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Business Account Coordinator, you'll need to be clear and confident. Role-play with a friend or use online resources to sharpen your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Valeo Foods family.
We think you need these skills to ace Business Account Coordinator
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food and FMCG shine through! Mention any relevant experiences or brands you adore, as it shows us you're genuinely interested in what we do at Valeo Foods.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Business Account Coordinator role. Highlight your customer service experience and any skills that match the job description, so we can see how you'd fit right in with our team.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to spot your key achievements and skills.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing brands!
How to prepare for a job interview at Valeo Foods Group
✨Know Your Brands
Before the interview, take some time to research Valeo Foods UK and its portfolio. Familiarise yourself with their brands like Kettle Crisps and Rowse Honey. Showing that you understand their products and values will demonstrate your genuine interest in the role.
✨Highlight Relevant Experience
Make sure to prepare examples from your previous customer service roles, especially in FMCG or food manufacturing. Be ready to discuss how you've managed high-volume orders and worked with ERP systems, as these are key aspects of the Business Account Coordinator position.
✨Showcase Your Communication Skills
Since this role requires clear communication with customers and internal teams, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully resolved issues through effective communication.
✨Emphasise Your Proactive Mindset
Valeo Foods is looking for someone who can solve problems proactively. Think of instances where you identified potential issues before they became problems and how you took initiative to improve processes. This will show that you can thrive in a fast-paced environment.
