Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and deliver exceptional service in a luxury environment.
- Company: Join the iconic Maison Valentino, where creativity meets business.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a strong emphasis on collaboration and leadership.
- Why this job: Be part of a prestigious brand and make a real impact on client experiences.
- Qualifications: 5+ years in luxury retail with a focus on VIP clients and high-ticket sales.
The predicted salary is between 50000 - 65000 £ per year.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviours as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Responsibilities
- Brand Experience & Clienteling Excellence: Independently manage the entire Client Journey, building strong, long-lasting and profitable relationships with a local and international clientele. Develop, nurture and expand a loyal client portfolio, with a strong focus on VIC and VIP clients. Deliver the Valentino Couture Service flawlessly across every stage of the experience: pre-sale preparation, welcoming, client discovery, product presentation, closing and post-sale follow-up. Plan and manage private appointments, one-to-one experiences, trunk shows and exclusive events, both in-boutique and off-site. Act as a trusted point of reference for VIP clients, ensuring an extremely personalized service and a proactive, anticipatory approach.
- CRM & Performance Management: Strategically manage all CRM tools, implementing tailored clienteling campaigns and targeted reach-out activities. Independently monitor and achieve sales objectives, KPIs and CRM targets, consistently demonstrating top-level performance. Accurately capture, update and maintain client data, including qualitative insights and purchasing preferences. Analyze personal performance and define corrective actions to maximize conversion rate, UPT, average ticket and client retention.
- Styling & Product Expertise: Guide clients across all categories of the Maison, proposing total looks fully aligned with Valentino’s identity and aesthetic. Demonstrate in-depth knowledge of products, materials, fits and collections, including high-value and couture pieces. Meticulously prepare client appointments, including product selection, space organization and the creation of an exclusive and memorable experience. Remain constantly informed about new collections, seasonal trends and special launches.
- Sales Operations & Store Collaboration: Proactively manage all sales and after-sales activities, including returns, repairs, complaints and special requests. Collaborate closely with the team to ensure daily operational excellence and full compliance with Maison visual standards. Possess thorough knowledge of boutique and warehouse stock to maximize sales opportunities and cross-selling. Liaise with the Visual team and Store Management to ensure alignment with display guidelines and brand standards.
- Leadership by Example: Act as a role model within the boutique, inspiring the team through professionalism, consistent results and an exemplary client-centric approach. Share best practices in clienteling, sales techniques and high-value client management.
Requirements
- Minimum 5 years of experience as a Client Advisor / Senior Client Advisor within luxury brands or direct competitors.
- Active client portfolio and proven experience managing VIC and VIP clients.
- Solid background in high-ticket sales and consistent achievement of ambitious targets.
- Strong autonomy in sales management and KPI ownership.
- Excellent interpersonal, communication and problem-solving skills.
- Strong results-driven mindset with an entrepreneurial approach.
- Team player with a natural aptitude for collaboration and informal leadership.
Senior Client Advisor - Old Bond Street employer: Valentino
Contact Detail:
Valentino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Old Bond Street
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury sector, especially those who might have insights into Maison Valentino. Attend industry events or even local meet-ups to expand your circle and get your name out there.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for clienteling and luxury shine through. Share stories that highlight your experience with VIC and VIP clients, and how you’ve gone above and beyond to create memorable experiences.
✨Tip Number 3
Do your homework! Familiarise yourself with Valentino’s latest collections and brand ethos. This will not only impress during interviews but also help you tailor your approach to align with their values and client expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Valentino community. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Client Advisor - Old Bond Street
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for luxury brands shine through! Share specific experiences that highlight your connection to the industry and how you embody the Valentino spirit.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Client Advisor role. Highlight your experience with VIC and VIP clients, and don’t forget to mention any impressive sales achievements that align with our expectations.
Be Authentic and Personable: We want to get to know the real you! Use a friendly tone in your application and share personal anecdotes that showcase your client-centric approach and ability to build lasting relationships.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Maison Valentino.
How to prepare for a job interview at Valentino
✨Know Your Brand Inside Out
Before the interview, dive deep into Maison Valentino's history, values, and latest collections. Understanding the brand's identity will help you connect your experience with their ethos, especially when discussing how you can enhance the client journey.
✨Showcase Your Clienteling Skills
Prepare specific examples of how you've successfully managed VIP clients in the past. Highlight your strategies for building long-lasting relationships and how you've tailored experiences to meet individual client needs. This will demonstrate your ability to deliver the Valentino Couture Service.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to luxury retail. Be prepared to discuss how you've achieved sales targets and managed CRM tools effectively. Sharing concrete numbers and results will show your results-driven mindset and autonomy in sales management.
✨Emphasise Team Collaboration
Since teamwork is crucial at Maison Valentino, think of examples where you've collaborated with others to achieve a common goal. Discuss how you inspire and support your colleagues, showcasing your informal leadership skills and commitment to operational excellence.