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For Companies At a Glance
- Tasks: Build strong client relationships and deliver exceptional service in a luxury retail environment.
- Company: Join the iconic Maison Valentino, where creativity meets business in an inclusive community.
- Benefits: Competitive salary, flexible hours, and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values individuality and creativity in luxury fashion.
- Qualifications: Strong communication skills and a passion for building client relationships.
- Other info: Embrace a culture of inclusivity and equality while thriving in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Senior Client Advisor – London, Sloane St. role at Valentino.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Key Responsibilities
- Brand Experience:
- Master the Client Journey to create strong long term client relationships.
- Clientele and proactive engagement with existing and potential clients.
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Aware of CRM targets and actively engages in all actions to reach them.
- Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
- Consistently captures client data and notes qualitative information.
- Knows their portfolio of customers, and the VIPs and VICs they handle.
- Consistently works to achieve given sales, KPIs and CRM targets.
- Styling:
- Strive to discover your clients and their every need, and to guide them across all categories of the brand.
- Familiar with current fashion and in-season trends to curate looks.
- Develop strong product and fit knowledge via company trainings, tools and in-store employee fit sessions.
- Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
- Stay informed about new arrivals, seasonal trends, and special events within the store.
- Merchandise and Visuals:
- Assist with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints).
- Ensure product maintenance, replenishment on the floor.
- Know the warehouse stock of all categories to ensure restock shelves and maximize sales.
- Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
- Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
Requirements
- Exceptional clientele, customer relationship building skills.
- Demonstrate strong verbal and written communication skills.
- Ability to work a flexible schedule based on business needs which includes evenings, weekends and holidays.
- Second Languages a plus.
- Action oriented; drive for results.
- Problem-solver.
- Must be a team player.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Consulting, Information Technology, and Sales
- Industries: Luxury Goods & Jewelry
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London, England, United Kingdom 4 weeks ago
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Senior Client Advisor - London, Sloane St. employer: Valentino
Contact Detail:
Valentino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - London, Sloane St.
✨Tip Number 1
Get to know the brand inside out! Research Valentino's history, values, and current collections. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Senior Client Advisor role. Highlight your customer relationship skills and any relevant achievements to stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Valentino family. Don’t miss out!
We think you need these skills to ace Senior Client Advisor - London, Sloane St.
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for fashion and client relationships.
Tailor Your Application: Make sure to customise your application for the Senior Client Advisor role. Highlight your experience in building client relationships and your knowledge of current fashion trends. We love seeing how your skills align with what we do at Valentino!
Be Specific About Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you've excelled in previous roles, especially in client engagement and sales targets. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Valentino!
How to prepare for a job interview at Valentino
✨Know Your Client Journey
Before the interview, make sure you understand the entire client journey at Valentino. Familiarise yourself with how to create strong long-term relationships and deliver impeccable service at every phase. This will show your potential employer that you’re ready to engage proactively with clients.
✨Show Off Your Styling Skills
Brush up on current fashion trends and be prepared to discuss how you would curate looks for different clients. Bring examples of how you've styled clients in the past or how you would approach styling for specific occasions. This will demonstrate your passion and knowledge of the brand.
✨Be Data Savvy
Understand the importance of CRM targets and be ready to discuss how you’ve used client data to enhance customer relationships. Share any experiences where you implemented personalized campaigns or successfully captured client information to meet sales goals.
✨Team Player Mindset
Valentino values collaboration, so be prepared to share examples of how you’ve worked effectively within a team. Highlight your problem-solving skills and how you contribute to a positive team environment, as this will resonate well with their inclusive culture.
