At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client experiences and drive sales performance.
- Company: Join the iconic Maison Valentino, where creativity meets business in an inclusive community.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal and professional development.
- Why this job: Be the face of Valentino, shaping client relationships and leading a passionate team.
- Qualifications: Experience in retail management and a passion for luxury fashion.
The predicted salary is between 40000 - 50000 £ per year.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open‑minded community.
Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
JOB MISSION
As the Store Manager, you will act as the key brand representative, embodying the values of Valentino and ensuring an exceptional client experience from preparation to retention.
You will lead the store team to achieve sales targets and operational excellence while fostering strong collaboration with headquarters functions.
- SALES & KPIs
- Drive the store's overall sales performance by setting team sales targets and strategies aiming to increase the store productivity.
- Ensure the store team has a clear understanding of the correlation between every step of the client experience and associated KPIs.
Analyze KPI data to identify trends and opportunities, creating action plans to enhance performance.
- CLIENTELING
- Client
Engagement: Implement strategies to develop and retain existing clients while recruiting new and potential ones.
Create and implement bespoke engagement strategies tailored to different client segments, ensuring personalized and exceptional client experiences across all touchpoints.
- Client Data Acquisition: Oversee the collection and management of client data, ensuring the database is enriched and up to date.
- PRODUCT (care & knowledge)
- Product
Expertise: Possess an in-depth knowledge of Valentino products and ensure the store team is equally knowledgeable.
Develop training programs to enhance the team's product knowledge and storytelling abilities, ensuring a consistent and engaging client experience.
- Responsibility for maintaining the display in line with the guidelines and constantly sharing input and commercial needs with the VM teams for effective fine‑tuning of the display.
- OPERATIONS
- Operational
Excellence: Ensure the store operates in full compliance with all operational guidelines, including after‑sales assistance, product transfers, consignment processes, and more.
Oversee the execution of key operational and administrative tasks such as cycle counts, stock takes, product receiving, and documentation management.
- Systems
Proficiency: Leverage company tools and systems (Smart XP, MY‑V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities.
Train and support the store team in the effective use of these tools to enhance efficiency and productivity.
- TEAM LEADERSHIP
- Team
Management: Lead, motivate, and develop the store team, fostering a collaborative and high‑performance environment.
Provide regular feedback and coaching to ensure continuous improvement and professional growth.
- Collaboration: Work closely with the in‑store team and Visual Merchandising (VM) team to ensure adherence to display guidelines.
Act as a liaison with the In‑Store Visual team to maintain high visual standards and align with brand aesthetics.
- Collaboration With Headquarter Functions
- Communication: Serve as the primary point of contact between the store and headquarters, ensuring clear and consistent communication.
Report on store performance, client feedback, and market trends to inform headquarters' strategies and initiatives.
- Strategy
Implementation: Collaborate with headquarters functions such as merchandizing, operations, CRM and client engagement to implement corporate strategies and initiatives at the store level.
Ensure alignment with brand objectives and provide feedback to optimize these strategies.
- Training and
Development: Partner with headquarters' training and HR departments to develop and implement training programs for the store team.
Ensure the team is equipped with the necessary skills and knowledge to deliver exceptional client service and achieve sales targets.
- Inventory
Management: Work with the merchandising and supply chain teams at headquarters to manage inventory levels, ensuring optimal stock availability and turnover.
Provide feedback on product performance and client preferences to inform future buying decisions.
- CORE COMPETENCIES
- Strategic Leadership: Develop and implement long‑term strategies to align store performance with organizational goals, driving sustainable growth and competitive advantage.
- Business Growth and Development: Identify and capitalize on market opportunities to expand the client base, enhance sales performance, and achieve revenue targets.
- Team Leadership and
- Talent
Development: Inspire, mentor, and empower the team, fostering a high‑performance culture and ensuring continuous professional growth and alignment with the brand’s values.
- Stakeholder
Collaboration: Build and nurture productive relationships with internal and external stakeholders, ensuring seamless communication and execution of strategic initiatives.
- Inventory and
- Operational
Excellence: Oversee inventory management and operational processes to optimize stock levels, minimize discrepancies, and maintain a streamlined workflow that supports sales objectives.
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Store Manager - Selfridges London (Maternity Cover) employer: Valentino
Valentino is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture at its prestigious Sloane Street location. With a focus on employee growth and development, team members are encouraged to enhance their skills in customer relations while enjoying the benefits of flexible scheduling and a supportive environment. Joining Valentino means being part of a brand that prioritises excellence and meaningful client interactions, making it a rewarding place to build a career in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Selfridges London (Maternity Cover)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Store Manager - Selfridges London (Maternity Cover)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Valentino:Don’t forget to personalise your application for Valentino! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Valentino
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Valentino offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Valentino and contribute positively during your temporary stint.
