Senior Client Advisor - Old Bond Street in London

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviours as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Responsibilities

• Brand Experience & Clienteling Excellence
  • Independently manage the entire Client Journey, building strong, long-lasting and profitable relationships with a local and international clientele.
  • Develop, nurture and expand a loyal client portfolio, with a strong focus on VIC and VIP clients.
  • Deliver the Valentino Couture Service flawlessly across every stage of the experience: pre-sale preparation, welcoming, client discovery, product presentation, closing and post-sale follow-up.
  • Plan and manage private appointments, one-to-one experiences, trunk shows and exclusive events, both in-boutique and off-site.
  • Act as a trusted point of reference for VIP clients, ensuring an extremely personalized service and a proactive, anticipatory approach.
• CRM & Performance Management
  • Strategically manage all CRM tools, implementing tailored clienteling campaigns and targeted reach-out activities.
  • Independently monitor and achieve sales objectives, KPIs and CRM targets, consistently demonstrating top-level performance.
  • Accurately capture, update and maintain client data, including qualitative insights and purchasing preferences.
  • Analyze personal performance and define corrective actions to maximize conversion rate, UPT, average ticket and client retention.
• Styling & Product Expertise
  • Guide clients across all categories of the Maison, proposing total looks fully aligned with Valentino’s identity and aesthetic.
  • Demonstrate in-depth knowledge of products, materials, fits and collections, including high-value and couture pieces.
  • Meticulously prepare client appointments, including product selection, space organization and the creation of an exclusive and memorable experience.
  • Remain constantly informed about new collections, seasonal trends and special launches.
• Sales Operations & Store Collaboration
  • Proactively manage all sales and after-sales activities, including returns, repairs, complaints and special requests.
  • Collaborate closely with the team to ensure daily operational excellence and full compliance with Maison visual standards.
  • Possess thorough knowledge of boutique and warehouse stock to maximize sales opportunities and cross-selling.
  • Liaise with the Visual team and Store Management to ensure alignment with display guidelines and brand standards.
• Leadership by Example
  • Act as a role model within the boutique, inspiring the team through professionalism, consistent results and an exemplary client-centric approach.
  • Share best practices in clienteling, sales techniques and high-value client management.

Requirements

• Minimum 5 years of experience as a Client Advisor / Senior Client Advisor within luxury brands or direct competitors.
• Active client portfolio and proven experience managing VIC and VIP clients.
• Solid background in high-ticket sales and consistent achievement of ambitious targets.
• Strong autonomy in sales management and KPI ownership.
• Excellent interpersonal, communication and problem-solving skills.
• Strong results-driven mindset with an entrepreneurial approach.
• Team player with a natural aptitude for collaboration and informal leadership.