At a Glance
- Tasks: Create unforgettable client experiences and build lasting relationships in a luxury retail environment.
- Company: Join the iconic Maison Valentino, where creativity meets business in an inclusive community.
- Benefits: Flexible hours, competitive pay, and a chance to work with luxury fashion.
- Other info: Dynamic role with opportunities for personal growth and development in a prestigious brand.
- Why this job: Be part of a team that values individuality and creativity while delivering exceptional service.
- Qualifications: Strong customer relationship skills and a passion for fashion are essential.
The predicted salary is between 25000 - 30000 £ per year.
Position: Client Advisor – Harrods A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Key Responsibilities Brand Experience Master the Client Journey to create strong long term client relationships.
Clientele and proactive engagement with existing and potential.
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
Aware of CRM targets and actively engages in all actions to reach them.
Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
Consistently captures client data and takes notes of all qualitative information.
Knows their portfolio of customers, and the VVICs and VICs they handle.
Consistently works to achieve given sales, KPIs and CRM targets.
Styling Strive to discover your clients and their every need, and to guide them across all categories of the brand.
Familiar with current fashion and in season trends to curate looks.
Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
Stay informed about new arrivals, seasonal trends, and special events within the store.
Merchandise and Visuals Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints).
Ensure product maintenance, replenishment on the floor.
Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
Requirements Exceptional clientele, customer relationship building skills.
Ability to work a flexible schedule based on business needs which includes evenings, weekends and holidays.
Action oriented; drive for results.
Problem-solver.
Must be a team player.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world. #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Harrods (Fixed Term) in London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Client Advisor - Harrods (Fixed Term) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Valentino:Don’t forget to personalise your application for Valentino! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Valentino
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Valentino offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Valentino and contribute positively during your temporary stint.
