Position: Client Advisor – Harrods
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Key Responsibilities
Brand Experience
- Master the Client Journey to create strong long term client relationships.
- Clientele and proactive engagement with existing and potential.
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Aware of CRM targets and actively engages in all actions to reach them.
- Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
- Consistently captures client data and takes notes of all qualitative information.
- Knows their portfolio of customers, and the VVICs and VICs they handle.
- Consistently works to achieve given sales, KPIs and CRM targets.
Styling
- Strive to discover your clients and their every need, and to guide them across all categories of the brand.
- Familiar with current fashion and in season trends to curate looks.
- Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
- Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
- Stay informed about new arrivals, seasonal trends, and special events within the store.
Merchandise and Visuals
- Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints).
- Ensure product maintenance, replenishment on the floor.
- Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
- Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
- Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
Requirements
- Exceptional clientele, customer relationship building skills.
- Ability to work a flexible schedule based on business needs which includes evenings, weekends and holidays.
- Action oriented; drive for results.
- Problem-solver.
- Must be a team player.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Client Advisor - Harrods employer: Valentino
Valentino is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture at its prestigious Sloane Street location. With a focus on employee growth and development, team members are encouraged to enhance their skills in customer relations while enjoying the benefits of flexible scheduling and a supportive environment. Joining Valentino means being part of a brand that prioritises excellence and meaningful client interactions, making it a rewarding place to build a career in luxury retail.
