At a Glance
- Tasks: Lead a dynamic sales team to enhance the Valentino client experience and drive performance.
- Company: Join Maison Valentino, where creativity meets business in an inclusive community.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Other info: Collaborative culture focused on inclusivity and career advancement.
- Why this job: Be part of a luxury brand that values individuality and teamwork.
- Qualifications: Strong leadership skills and a passion for client relationships are essential.
The predicted salary is between 31500 - 38500 £ per year.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviours as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
JOB MISSION
Orchestrate and guide the sales team in crafting and delivering each phase of the Valentino Client experience. Drive the sales performance through the creation of a KPI target achievement culture among the sales team, making strong use of coaching and feedback.
SALES & KPIs
- Establish individual sales and clienteling KPIs targets for the team and regularly monitor their performance.
CLIENTELING
- Ensure effective execution of the clienteling strategy in-store, ensuring the team is proficient in using company digital assets like Smart XP and MY-V XP.
PRODUCT (care & knowledge)
- Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling.
- Act as a point of reference for the store staff team on knowledge and storytelling techniques.
- Ensure the sales team complies with product care guidelines.
OPERATIONS
- Guarantee adherence to company policies and procedures, utilizing digital tools and systems such as Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc. effectively.
- Ensure the sales team complies with stock organization.
- Partner with the store operation team on stock count activities and product inbound/outbound planning, and the implementation of standards to preserve product safety.
- Actively support compliance with all administrative tasks, including proper documentation from filing to archiving.
TEAM
- Collaborate with in-store team, VM team and liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store.
- Collaborate with the Store Manager to develop action plans aimed at increasing sales performance and enhancing client experience based on Mystery shopping results and VOC feedback.
- Coordinate team schedules and allocate relevant duties/tasks to team members according to in-store traffic needs.
- Implement proper zoning strategies to facilitate effective client handling and ensure product safety.
- Ensure thorough onboarding and consistent training of the sales team on Valentino guidelines, products, and client experience.
- Collaborate with the training team to address specific training needs.
- Offer continuous feedback and coaching to improve team performance in delivering client experience standards and achieving results, identifying quick-fix actions as needed.
- Utilize monthly touch base meetings with the sales team to discuss performance, address challenges, set goals, and foster collaboration.
- Assist the Store Manager in identifying relevant business and team topics for the morning brief and be capable of delivering it effectively.
- Support the sales team in connecting with, managing, and retaining VIP and top spender clients, handling sensitive situations as needed.
CORE COMPETENCIES
- Performance Leadership: Drives team excellence by setting clear expectations, monitoring progress, and providing constructive feedback to achieve and exceed performance goals.
- Operational Floor Leadership: Oversees daily floor operations with precision, ensuring optimal team coordination and an exceptional client experience.
- Client Relationship Mastery: Cultivates strong, lasting client relationships through personalized clienteling strategies, fostering loyalty and satisfaction.
- Talent Development and Growth: Invests in the professional development of team members by identifying potential, providing coaching, and creating pathways for career advancement.
- Collaborative Communication and Team Cohesion: Encourages open, effective communication and fosters a collaborative team environment that drives synergy and shared success.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Team Manager - Bicester Village employer: Valentino
At Maison Valentino, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Senior Client Advisor at our prestigious Harrods location, you will not only have the opportunity to excel in your role but also benefit from comprehensive training and mentorship programmes designed to support your professional growth. Join us to be part of a community where creativity meets business, and every colleague's contribution is valued, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Bicester Village
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Valentino, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Valentino!
We think you need these skills to ace Team Manager - Bicester Village
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Valentino, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Valentino and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Valentino that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Valentino
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
