At a Glance
- Tasks: Engage clients, achieve sales targets, and master Valentino's product storytelling.
- Company: Join the inclusive and creative community at Maison Valentino.
- Benefits: Gain valuable experience in a luxury retail environment with growth opportunities.
- Other info: Dynamic role with a focus on personal development and teamwork.
- Why this job: Be part of a brand that values creativity and individual contributions.
- Qualifications: Strong sales skills and passion for client engagement.
The predicted salary is between 22000 - 26000 £ per year.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position
- Client Advisor – Bicester (fixed term)
- SALES & KPIs
- Sales achievement – meet individual sales target and contribute to the overall store sales objectives.
- KPIs achievement – have a clear understanding of the correlation between every step of the client experience with each associated KPI such as applying the styling to increase cross selling and average ticket.
- CLIENTELING
- Client engagement – focus on development and retention of existing clients, recruitment of new and potential ones.
Engage the client through every selling opportunity - walk in, private appointment, distance sales, sales in partnership.
- Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.
- PRODUCT (care & knowledge)
- Product knowledge – master the know-how of every Valentino creation and convey an engaging / proper story telling around it.
- Display maintenance contribution.
- OPERATIONS
- Perform every task in full compliance with operations guidelines (after sales assistance, product transfer request, on-hold, on consignment, etc.).
- Provide support when needed to the execution of the main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.) as well as contribute to maintain up to standard the stock organization.
- Manage the store activities by leveraging on the company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App etc.).
- CORE COMPETENCIES
- Sales & Performance
Achievement: Ability to meet individual sales targets and contribute to overall store objectives, utilizing a clear understanding of KPIs and leveraging techniques like cross-selling and styling to drive sales growth.
- Client Engagement & Retention: Strong focus on developing and maintaining client relationships, with expertise in clienteling , recruitment of new clients, and personalized engagement across all sales channels.
- Product Knowledge & Storytelling: Deep expertise in Valentino's product range, coupled with the ability to engage clients with compelling storytelling that enhances the client experience and aligns with brand values.
- Operational Compliance & Efficiency: Proficiency in executing store operations according to guidelines, ensuring smooth execution of tasks such as stock management, after-sales assistance, and use of company tools and systems to streamline processes
- Data Management & Client
Insights: Skill in collecting, managing, and utilizing client data to enrich the prospect database, enhance client engagement, and provide valuable insights that inform sales strategies and marketing efforts.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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Client Advisor - Bicester Outlet (fixed term) employer: Valentino
Valentino is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture at its prestigious Sloane Street location. With a focus on employee growth and development, team members are encouraged to enhance their skills in customer relations while enjoying the benefits of flexible scheduling and a supportive environment. Joining Valentino means being part of a brand that prioritises excellence and meaningful client interactions, making it a rewarding place to build a career in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Bicester Outlet (fixed term)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Client Advisor - Bicester Outlet (fixed term)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Valentino:Don’t forget to personalise your application for Valentino! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Valentino
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Valentino offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Valentino and contribute positively during your temporary stint.
