About us
Valentine Health Partnership (VHP) is a large, forward-thinking GP practice providing high-quality primary care services to a diverse patient population across South East London. Operating from two sites, our dedicated multidisciplinary team is committed to delivering compassionate, patient-centred care while supporting innovation, continuous improvement, and staff development. We pride ourselves on fostering a collaborative, inclusive working environment where every team member plays a vital role in improving health outcomes for our local community.
Job description
Valentine Health Partnership is seeking a receptionist to join our friendly Patient Care Team on a 12-month maternity cover contract. As the first point of contact for our patients, you will play a vital role in providing excellent customer service whilst helping patients access the care they need. We operate a clinician-led Clinical Triage model, where all patient requests are reviewed by an appropriate clinician before appointments or outcomes are determined.
Job responsibilities
- Providing a professional and welcoming service to patients and visitors.
- Answering telephone calls and responding to patient enquiries.
- Supporting patients to complete online consultation forms where required.
- Assisting with appointment management and care navigation.
- Processing administrative duties using EMIS and other practice systems.
- Supporting clinicians and colleagues in the management of patient requests and triage outcomes.
About You
- has excellent communication and customer service skills;
- works well under pressure in a fast-paced environment;
- has good IT and administrative skills;
- is compassionate, professional, and committed to delivering outstanding patient care
- can work effectively as part of a team.
- Previous experience in a GP surgery, NHS setting, or customer service role would be advantageous but is not essential, as full training will be provided.
What We Offer
- A supportive and friendly team environment.
- Full training and ongoing development opportunities.
- Experience working within an innovative Clinical Triage practice.
- Access to the NHS Pension Scheme, where eligible.
- Employee wellbeing support.
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
A3957-26-0006
Job locations
Ferryview Health Centre
25 John Wilson Street
SE18 6PZ
United Kingdom
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Contact Details:
Valentine Health Partnership Recruitment Team
