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- Tasks: Join our team as a Service Advisor, assisting customers with vehicle services and repairs.
- Company: Valenti Recruitment connects you with a busy automotive service department in Kidlington.
- Benefits: Earn £17-£18.50 per hour, enjoy full training, and work in a supportive environment.
- Why this job: Be part of a professional team, enhance your skills, and potentially secure a permanent position.
- Qualifications: Previous experience in a similar role is desirable; strong customer service skills are essential.
- Other info: Full-time hours with alternate Saturdays; perfect for those seeking growth in the automotive industry.
Valenti Recruitment is recruiting on behalf of our client for an experienced and customer-focused Service Advisor to join a busy, multi-franchise automotive service department in Kidlington. This is an exciting opportunity to be part of a professional aftersales team, playing a key role in delivering excellent service to customers from drop-off to collection. The position is offered on a 3-month contract, with the potential to be made permanent for the right candidate.
Key Responsibilities:
- Greet customers and handle vehicle service enquiries in a professional, friendly manner
- Book vehicles for service, repair, and MOTs, coordinating with workshop teams to ensure efficient scheduling
- Provide regular progress updates to customers and explain work required or undertaken
- Authorise additional work and clearly communicate costs and timelines
- Manage service records, job cards, and documentation accurately
- Liaise with the workshop, parts, and sales teams to ensure smooth workflow and customer satisfaction
- Support the parts team with stock control and ordering when needed
- Maintain high levels of customer satisfaction and hit performance targets
What We're Looking For:
- Previous experience in a Service Advisor or similar role within the motor trade is desirable
- Strong customer service background (automotive preferred but not essential)
- Good communication and time management skills
- Professional, confident, and well-organised with a proactive mindset
- Comfortable working in a fast-paced, target-driven environment
- Basic IT knowledge; experience with dealer management systems (DMS) is a plus
What's on Offer:
- £17 - £18.50 per hour, depending on experience
- 3-month contract with strong potential to become a permanent role
- Monday to Friday schedule with alternate Saturdays
- Full training provided
- Excellent working environment with supportive management
- Opportunities for progression and additional training
How to Apply:
Interested candidates should apply directly through this job board. We look forward to hearing from you.
Service Advisor in Kidlington employer: Valenti Recruitment Ltd
Contact Detail:
Valenti Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Kidlington
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by multi-franchise dealerships. Understanding common customer queries and service processes will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those who have experience as Service Advisors. They can provide valuable insights and may even refer you to opportunities within their companies.
✨Tip Number 3
Prepare for potential role-play scenarios during interviews where you might need to demonstrate your customer service skills. Practising how to handle difficult customer situations can give you an edge.
✨Tip Number 4
Research the specific dealership or company you're applying to. Knowing their values, services, and customer feedback can help you tailor your responses and show genuine interest in the role.
We think you need these skills to ace Service Advisor in Kidlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in a similar role. Emphasise your customer service skills and any automotive knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully handled customer enquiries or resolved issues in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, time management, and IT knowledge. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Valenti Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your experience and commitment to excellent service.
✨Familiarise Yourself with Automotive Terminology
Brush up on basic automotive terms and processes. Understanding common service procedures and terminology will help you communicate effectively with both customers and workshop teams, showcasing your knowledge and confidence in the role.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks simultaneously. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share specific tools or methods you use to stay organised in a busy environment.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the team dynamics, training opportunities, or what success looks like in this position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
