Associate, Strategy and Operations in London

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology. Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.

In this role you'll be at the forefront of driving high-priority initiatives for our leaders. You'll identify new opportunities, diagnose and solve problems, and unblock key objectives to help the company scale. This high-impact role requires you to collaborate with smart, multidisciplinary teams, driven by curiosity and experience in high-performing environments. You excel at overcoming challenges, setting ambitious goals, and thriving in competitive situations. Your responsibilities will be diverse and fluid across the business - initiatives might include streams like integrating our products for a unified design and strategy, developing new marketing campaigns, supporting sales with strategic storytelling, LLM prompt and customization work, and managing pilot programs and initial deployments. You'll support executive projects related to board activities, metrics, goal setting, and quarterly planning, providing essential leverage to our leadership team.

We're the only AI-first company pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing. We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, ServiceNow, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb. Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation.

What You’ll Do

• Operational rigour and excellence: Contribute to challenges of strategic importance across the organization, including Sales, Marketing, CS/Deployment, AI, Operations and Product.
• High velocity execution: Bring clarity to evolving environments by creating and implementing project plans that identify gaps and solutions, aiding cross-functional coordination and communication.
• Decision making tools: Develop models and plans to identify key inputs and drive cross functional decision-making alongside the team.
• Growth initiatives: Quickly establish a foothold, create playbooks, and find strategies to ensure we can rapidly scale the team.
• Product and feature improvements: Collaborate with various teams, including Operations, Product, Design, and Engineering, to identify and remove blockers, ensuring timely product improvements.

What We’re Looking For

• 3+ years of professional experience in consulting and/or fast-paced B2B startup.
• Fluency in French strongly preferred.
• Ability to diagnose a variety of problems, break them down, and provide solutions in an impactful way.
• High velocity execution skills to keep many work streams on track; natural attention to the small detail.
• Outstanding verbal and written communication skills, including the ability to adjust styles to the internal and external audiences.
• Comfort with data manipulation and visualization to communicate key insights in a value-added way.
• Self-motivated, adaptable, and resilient. Highly motivated and self-driven, with a strong desire to exceed expectations.
• Willingness to embrace challenges, experiment and continuously learn through high-quality feedback and new workstreams.
• Clear motivations for wanting to join an early-stage team.

What You'll Get

• Ownership & Rapid Growth: Outsized missions from day one, with direct responsibility for company-defining projects.
• AI-First Operator: Work directly with cutting-edge AI models and next-generation platforms.
• Compensation: Competitive salary including base + bonuses.
• Equity: Meaningful ownership in a venture-backed company at a growth inflection point.
• Top-Performing Culture: A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together.

This role is 3 days a week (Tues - Thursday) minimum in office near Waterloo station. Candidates must be comfortable working with colleagues in different time zones (US), and have valid travel documents without work authorization restrictions in the UK.

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process.