At a Glance
- Tasks: Book hotel, golf, leisure, and spa breaks while delivering top-notch customer service.
- Company: Join the award-winning Vale Resort, a four-star hotel with amazing facilities.
- Benefits: Enjoy discounts, complimentary gym membership, and perks for family and friends.
- Other info: Opportunities for career growth and skill development await you!
- Why this job: Be part of a dynamic team and grow your career in a vibrant environment.
- Qualifications: Excellent customer service skills and a passion for teamwork.
The predicted salary is between 12.85 - 12.85 £ per hour.
Due to exceptional demand, we are looking to increase our team at the Vale Resort and are currently recruiting for Reservations Agent.
Pay: £12.85 per hour
Contract: Full time, Permanent
Location: Vale Resort, Pontyclun
The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales' largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular. Recent renovation of the Grade I listed Castle has now opened 20 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.
About the Role:
- Working within the reservations team you will be booking hotel, golf, leisure and spa breaks whilst delivering excellent customer service to both guests and members.
- Manage online booking and answering client enquiries on Resort facilities.
- Contact guests to ensure additional items are booked.
- Provide accurate information about the Resort whilst upselling facilities.
- Liaise with reception, marketing and sales to ensure promotions are passed onto guests.
About you:
- You'll have excellent customer service skills and enjoy working in a fast-paced environment.
- Excellent attention to detail and problem-solving skills.
- Committed to working as a team.
What's in it for you:
As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. We also extend our discounts to family and friends so they don't feel left out. Not only that but we are proud and committed to invest in our people, we strive to give you the skills and tools you need to build your career with us. Just walking around the Resort you'll meet a number of people who have grown their careers with us.
On-site parking.
Reservations Agent employer: Vale Resort
The Vale Resort is an exceptional employer, offering a vibrant work culture that prioritises staff development and customer service excellence. With competitive salaries, generous benefits including free gym membership and discounts across our leisure facilities, employees are encouraged to grow within a supportive environment. Located in the picturesque Welsh countryside, the resort provides unique opportunities to engage with diverse events while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vale Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vale Resort
Don't be shy about reaching out to Vale Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vale Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vale Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
