At a Glance
- Tasks: Manage a busy fitness facility, ensuring high standards and exceptional customer service.
- Company: Join the award-winning Vale Resort, known for its luxury and top-notch facilities.
- Benefits: Enjoy a competitive salary, company pension, and discounted meals.
- Other info: Flexible hours with opportunities for professional growth in a vibrant environment.
- Why this job: Be part of a dynamic team and make a real impact on members' fitness journeys.
- Qualifications: Experience in leisure or fitness management and strong customer service skills required.
The predicted salary is between 40582 - 49600 £ per year.
An opportunity has arisen for a Fitness Manager to join our team at The Vale Resort.
Rate of Pay
Hours of Work
Full Time
Due to exceptional demand within our Leisure Club, we are looking to increase our team at the Vale Resort and are currently recruiting for a Fitness Manager.
The Vale Resort is an award winning, four-star Hotel, Comprising of 143 bedrooms with five food outlets, two championship golf courses, and Wales' largest spa, health and racquets club.
We also offer state of the art sporting facilities and host top-flight international and club teams.
Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular.
Recent renovation of the Grade I listed Castle has now opened 23 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.
About the Role
As a Fitness & Reception Manager at Vale Resort, We are seeking a motivated, customer-focused and commercially minded
Fitness Manager to support the day-to-day management and successful operation of a busy leisure and fitness facility.
The role will be responsible for maintaining high standards across the gym, fitness, leisure and customer service areas, while supporting the wider management team in delivering an excellent member experience, achieving financial targets and ensuring a safe, professional and welcoming environment for all customers and staff.
Main Duties
- Support the day-to-day operation of the leisure and fitness facility, ensuring all areas are clean, safe, well maintained and operating efficiently.
- Assist with the opening and closing of the facility and ensure appropriate staffing levels are maintained.
- Monitor the gym, fitness and leisure areas to ensure company standards, procedures and health and safety requirements are consistently met.
- Deal confidently with operational issues, customer concerns and staff queries, escalating matters where appropriate.
- Assist with emergency procedures, incident reporting and risk assessments and ensure all relevant legal, health and safety and industry requirements are adhered to.
- Lead, motivate and support the leisure and fitness team to deliver consistently high standards of service.
- Monitor staff performance and provide regular coaching, feedback and support. Encourage a positive, professional and inclusive team culture.
- Organise staff rotas and ensure appropriate staffing levels across all operational area
- Deliver and promote an exceptional customer experience across the facility.
- Build strong relationships with members and encourage customer retention and engagement.
- Support the delivery of fitness programmes, gym inductions, classes, fitness assessments and member consultations where appropriately qualified.
- Monitor customer feedback, identify opportunities to improve the member journey and deal with complaints professionally and work towards positive resolutions.
- Support the management team in achieving membership, personal training, fitness and ancillary revenue targets.
- Monitor sales performance and contribute to achieving departmental KPIs.
- Promote memberships, fitness products, classes, personal training and other services
- Support promotional campaigns, member events and marketing initiatives.
- Complete relevant operational and management reports accurately and on time.
- Work closely with other departments and management to ensure the smooth running of the wider facility.
- Assist with audits, inspections and internal quality checks.
- Work closely with other departments and management to ensure the smooth running of the wider facility.
About You
The ideal candidate will have previous experience within the leisure, fitness, health club or hospitality industry, with proven experience supervising or managing a fitness team.
We are looking for someone with excellent customer service and communication skills, a strong understanding of health and safety, and the ability to motivate, coach and develop staff.
Strong organisational skills, a customer focused approach and the flexibility to work evenings, weekends, public holidays are also essential.
A relevant leisure of fitness qualification is required.
- Company pension
- Discounted or free food
- On-site parking
- #J-18808-Ljbffr
Fitness Manager employer: Vale Resort
The Vale Resort is an exceptional employer, offering a vibrant work culture that prioritises staff development and customer service excellence. With competitive salaries, generous benefits including free gym membership and discounts across our leisure facilities, employees are encouraged to grow within a supportive environment. Located in the picturesque Welsh countryside, the resort provides unique opportunities to engage with diverse events while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Fitness Manager
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Vale Resort.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Vale Resort is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Vale Resort, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Fitness Manager
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Vale Resort
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Vale Resort.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Vale Resort.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Vale Resort's Clientele
Since it's a full-time gig, understanding the specific clientele Vale Resort caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
