At a Glance
- Tasks: Supervise events at a luxury venue, ensuring top-notch service and smooth operations.
- Company: Join the award-winning Vale Resort, known for its stunning facilities and vibrant culture.
- Benefits: Enjoy discounts, free gym membership, and career growth opportunities.
- Other info: Dynamic work environment with a focus on employee development.
- Why this job: Be part of unforgettable events and make lasting memories for guests.
- Qualifications: Experience in event management and team supervision is a plus.
The predicted salary is between 27341 - 27341 £ per year.
Salary: Up to £27,341.27
Contract: Permanent, Full Time
Location: Vale Resort, Pontyclun
The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales’ largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular.
About the Role
- Working as part of the Resort Food & Beverage Team, you will contribute to the general running of the Events Operation, within Hensol Castle and the Vale Resort, by implementing the Resorts standards in all conference and banqueting events, ensuring events are set up in line with the function sheets.
- The highest quality of customer service is expected and you will provide all staff within the department the relevant training and ensure they are fully aware of the Resort’s policies and procedures.
- Your role may be predominantly based in one area of the Resort, but flexibility during down time in your area to support other Resort outlets is expected.
- Manage the Events to ensure that all guests are acknowledged and approached to the agreed standard always reflecting a 4 star service.
- To meet and greet the clients on arrival and throughout the event to ensure client expectations are achieved and services are provided in a timely manner and are of consistent standards.
- To be fully conversant with conference and banqueting menus, wine lists and banqueting etiquette to ensure all sales opportunities are maximised.
- To be fully knowledgeable in the running of a wedding to include Toast Mastering.
- To liaise daily with the Food & Beverage Manager to ensure you are fully briefed for all events.
- To assist in “Show rounds” to potential clients ensuring you maximise the sale opportunity.
- Assist in resolving any guest complaints, ensuring all queries are followed through in a swift and professional manner.
- To oversee the events bars ensuring the staff are trained and fully aware of the licensing laws.
- Assist with a daily check of all function rooms to ensure they are clean and tidy and set up according to the client requirements and in line with the department SOP.
- Ensure that all equipment, furniture etc. is correctly stored when not in use.
- Monitor and influence housekeeping standards at all times.
- Review the stock displays to maximise sales opportunities.
- Ensure maximum stock levels are available prior to each event.
- Implement the regular training of staff using the SOP’s in the department and keep up to date the training records associated with this.
- Attend morning meetings (if required) to promote effective communication between all front of house areas and ensure all information is up to date.
- Ensure post event de-briefs are sent to the sales team and management team highlighting any issues and positive feedback.
- Ensure effective departmental handovers are completed.
- Assist within the Resort as the needs of the business dictate.
- Ensure your team are fully briefed and knowledgeable before they staff an event.
- To ensure that staffing levels are kept to a minimum but monitored according to business levels.
- In the absence of the F&B Manager, attend operations and F&B meetings and feedback actions to the team.
- Ensure that billing and accounting procedures are clearly and accurately communicated to all staff and adhered to at all times.
- To encourage all events operations staff to be economical in energy consumption highlighting any bad practice and correcting where necessary.
- Regularly review the SOP manual discussing any amendments with your line manager.
- Assist when required with staff rotas, utilising both permanent and occasional staff to ensure that optimum staffing levels and experience levels are achieved across the departments.
- Champion customer service throughout the departments, regularly reviewing departmental standards and demanding best practice from all staff.
- Provide effective communication to your team through regular briefings.
- Promote an environment that encourages staff learning and development.
- Assist your manager with the monitoring of departmental attendance levels, taking action to rectify absence issues.
- Assist with the delivery of PDR’s.
- Ensure staff are nominated for the correct courses and the training process followed.
- Support your line manager in dealing with staffing issues as and when needed.
- To ensure that all staff wear the correct uniform in line with the Resort standard and they are well groomed at all times.
- Ensure that your department is fully compliant with EHO & Food Safety guidelines and the relevant paperwork is kept up to date.
- Assist in the staff training of allergens and risk assessments.
- Assist in conducting regular compliance checks such as chair checks and maintenance checks.
- Ensure that safe working practices are adhered to within each of your departments.
- Conduct risk assessments on a regular basis to ensure that the risk of accidents is minimised.
- Ensure that accidents are reported correctly against current legislation.
- Feedback any H&S issues to your line manager ensuring any issues are highlighted and resolved in a timely manner.
- Responsible for the security of your department in Hensol Castle should you be the last employee to leave the building, ensuring that the building has been successfully alarmed (where applicable) and locked, reporting any issues to the Resort Nights Manager.
About you
- You’ll have experience of running Weddings & Events
- Confident in supervising a team, with previous experience desirable
- Committed to working as a team
What’s in it for you
As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. We also extend our discounts to family and friends.
Not only that but we are proud and committed to invest in our employees, we strive to give you the skills and tools you need to build your career with us.
Benefits
- Company pension
- Employee discount
- Free parking
- Gym membership
Events Supervisor in London employer: Vale Resort Group.
The Vale Resort is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With a commitment to providing comprehensive training and a range of benefits including retail discounts, complimentary gym membership, and opportunities for career advancement, employees are encouraged to thrive in a supportive environment. Located in the picturesque setting of Pontyclun, the Resort not only boasts state-of-the-art facilities but also fosters a sense of community among its staff, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Events Supervisor in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the events sector. You never know who might have the inside scoop on job openings or be looking for someone just like you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for events shine through. Be enthusiastic and share your ideas on how you can contribute to their team.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions and scenarios related to event management. This will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team at the Vale Resort.
We think you need these skills to ace Events Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Events Supervisor role. Highlight any previous experience in events management, customer service, and team supervision to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about events and how your background makes you the perfect candidate. Don’t forget to mention why you want to work at Vale Resort specifically!
Show Off Your Customer Service Skills:Since we pride ourselves on delivering top-notch service, make sure to include examples of how you've gone above and beyond for customers in your application. We love seeing candidates who understand the importance of client satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Vale Resort Group.
✨Know Your Events Inside Out
Make sure you’re well-versed in the types of events the Vale Resort hosts, especially weddings and banquets. Familiarise yourself with their menus, wine lists, and any unique offerings like the gin school. This knowledge will help you impress during the interview and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role demands a high standard of customer service, prepare examples from your past experiences where you’ve gone above and beyond for clients. Think about how you handled complaints or ensured guests had a memorable experience. This will demonstrate your commitment to maintaining the resort's 4-star service.
✨Demonstrate Team Leadership
As an Events Supervisor, you'll be leading a team. Be ready to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any training or mentoring you've done, as this aligns perfectly with the expectations of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the resort’s future events, team dynamics, or training opportunities. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.
