At a Glance
- Tasks: Maximise sales for events and conferences while providing top-notch support to clients.
- Company: Join the vibrant team at Vale Resort, a leading destination for events and leisure.
- Benefits: Enjoy free gym membership, discounts, increased holiday entitlement, and a company pension.
- Other info: Opportunities for personal growth and development in a dynamic team.
- Why this job: Be part of an exciting environment where your efforts directly impact guest experiences.
- Qualifications: Strong communication skills and a passion for sales and customer service.
The predicted salary is between 31500 - 38500 £ per year.
Due to exceptional demand, we are looking to increase our team at the Vale Resort and are currently recruiting for Golf & Events Sales Executive.
Location
Vale Resort & Hensol Castle
Contract
Full Time
To maximise the sales and profitability of the department by effectively managing the Resort’s conference and events enquiries and maximising the conversion levels to confirmed business.
To provide accurate information to the front-line team and full administrative support involved in the running of the department.
Main Duties
- To ensure all sales leads/enquiries are responded to in timely manner.
- To manage your own diary to ensure maximum appointment availability for guests.
- To help develop the packages and services available to all guests and look at the opportunities to increase revenues and profitability.
- To enter all enquiry information onto the Versa/SNC system.
- To maintain regular contact with your clients ensuring all changes are documented and relayed to the front house team.
- To produce accurate and up to date function sheets for your client to read and confirm the booking details.
- To follow up with your clients and front-line team on feedback of the event, update the notes on the system to ensure highest possibility of repeat business.
- Team Focus
- Provide effective communication to departments and back to the F&B, events manager and Operations Manager.
- To produce accurate and up to date function sheets for the front-line operation team.
- To support when required any sales related events within the resort, i. e., business open days, wedding fayres, conference exhibitions, etc, as the needs of the business.
- To answer any incoming calls in a professional and courteous manner following department procedure ensure you use the clients name throughout.
- Improvement and Leadership
- To be aware of competitor offers and pricing and feed back to your manager and team with any ideas or changes that can help customers service and resort profitability.
- To ensure regular reviews of pricing strategy for day and residential packages.
- To monitor competitor activity and rates across the relevant business sectors and make appropriate sales and marketing recommendations when necessary.
- Promote an environment that encourages staff learning and development, supporting all training opportunities including mentoring and coaching future managers.
- Consistently monitor the product against standards to ensure the Resort remains competitive against local and current trends.
- Health & Safety
- Ensure that safe working practices are adhered to within all areas of the Resort
- To help ensure that staff always wear the appropriate uniform or PPE.
- Ensure that accidents are reported correctly against current legislation.
- To ensure any contractors have a valid permit to work before authorising their activities.
- To identify any personal training requirements to ensure you have sufficient knowledge of your health & safety responsibilities.
- Attend the monthly health & safety meetings ensuring any issues are highlighted and resolved in a timely manner.
- Free Off-peak gym membership
- Discount across the Retail & Leisure group
- Increased holiday entitlement and long service awards
- Company pension
- On-site parking
- #J-18808-Ljbffr
Golf & Events Sales Executive employer: Vale Resort Group.
Vale Resort is an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity in the heart of Wales. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, alongside competitive benefits that enhance work-life balance. Join us to be part of a dynamic team dedicated to delivering memorable experiences in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Golf & Events Sales Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vale Resort Group.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vale Resort Group.
Don't be shy about reaching out to Vale Resort Group. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Golf & Events Sales Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vale Resort Group. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vale Resort Group.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
