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For Companies At a Glance
- Tasks: Be the friendly voice helping residents with their queries and concerns.
- Company: Join the Vale of Glamorgan Council, dedicated to serving the community.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Work in a vibrant office in Barry with a focus on teamwork.
The predicted salary is between 25583 - 26403 £ per year.
About us
We are looking for dedicated, motivated and empathetic call handlers to join our Vale of Glamorgan Council call centre team situated in the heart of Barry. As a Customer Service Representative, you will be the first point of contact for residents seeking support and information about a range of services that the council provides. Your role will involve supporting our residents including some of our most vulnerable with raising requests, signposting to appropriate services in our community, reporting concerns and taking payments for many Council services.
Values
- Ambitious: Forward thinking, embracing new ways of working and investing in our future.
- Open: Open to different ideas and being accountable for the decisions we take.
- Together: Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
- Proud: Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About the role
Pay Details: Grade 4, SCP 5 – 7, £25,583 – £26,403 (pro rata), £13.26 – £13.69 (hourly Rate)
Days / Hours per Week: Monday to Friday 37 hours per week
Main Place of Work: Civic Offices, Barry
Description: Contact OneVale is a first point of contact for all Council wide services to the public and other customers of the Vale of Glamorgan. Our teams provide information, advice, signposting and referral for further assessment across a range of communication channels, principally by telephone and email.
About you / You will need
- Previous experience in a call center / customer service environment
- Good computer skills
- Excellent communication skills
- The ability to record information accurately
- Willingness to work as part of a busy team
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Customer Service Representative employer: Vale of Glamorgan Council
Contact Detail:
Vale of Glamorgan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research Vale of Glamorgan Council and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and empathetic. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Vale of Glamorgan Council team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Empathy: As a Customer Service Representative, empathy is key! Make sure to highlight any experiences where you've supported others or handled sensitive situations. We want to see that you can connect with our residents and understand their needs.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the values of the Vale of Glamorgan Council. Show us how your skills align with our ambitious, open, and proud approach.
Highlight Your Communication Skills: Since you'll be the first point of contact for residents, it's crucial to showcase your communication skills. Use clear and concise language in your application, and provide examples of how you've effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Vale of Glamorgan Council
✨Know the Council's Services
Before your interview, take some time to research the services offered by the Vale of Glamorgan Council. Understanding what they provide will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Customer Service Representative, empathy is key. Prepare examples from your past experiences where you've successfully helped someone in need. This will demonstrate your ability to connect with residents, especially the vulnerable ones.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This skill is crucial for a call handler, as it shows you can understand and address customer needs effectively.
✨Highlight Teamwork Experience
Since the role involves working as part of a busy team, be ready to discuss your previous teamwork experiences. Share specific instances where you collaborated with others to achieve a common goal, showcasing your ability to work together and respect diversity.