At a Glance
- Tasks: Support events, customer service, and marketing in a vibrant cultural venue.
- Company: Join the Vale of Glamorgan Council and be part of a dynamic cultural team.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Work evenings and weekends in a lively environment with great career prospects.
- Why this job: Make a real impact on community events and enhance cultural experiences.
- Qualifications: Customer service experience and a passion for arts and culture.
The predicted salary is between 25989 - 26403 € per year.
This post plays a key role in our cultural offers, ensuring the smooth running of front‑of‑house services, administration, and venue support. This role provides essential support across customer service, event delivery, room bookings, and private hires, helping to maintain a welcoming and professional environment for visitors, clients, and performers. Additionally, the role assists with marketing, social media, and promotional activities to enhance audience engagement and awareness of the cultural programmes.
The Vale of Glamorgan Council is seeking a motivated and customer‑focused Cultural Venue Assistant to play a key role in delivering high‑quality cultural experiences across our venues. This is an exciting opportunity to work at the heart of our cultural offer, supporting events, performances, and community activities while helping to create a welcoming and professional environment for all. The Cultural Venue Assistant provides essential front‑of‑house, administrative, and operational support to our cultural venues. You will be the first point of contact for visitors, audiences, artists, and clients, ensuring excellent customer service while supporting the smooth delivery of events, room bookings, and private hires. The role also contributes to marketing, social media, and audience engagement initiatives to promote our cultural programme. You will work closely with the Cultural Venues Co‑ordinator, Wider Libraries and Cultural Services colleagues, and a wide range of internal and external stakeholders.
Key Responsibilities
- Deliver a welcoming, professional front‑of‑house service for visitors, event attendees, and clients
- Handle ticket sales, bookings, enquiries, and box office systems in line with GDPR requirements
- Support venue administration, including contracts, purchase orders, bookings, and record‑keeping
- Assist with the day‑to‑day operation of venues, liaising with facilities, caretakers, and event partners
- Support the delivery of cultural events, performances, workshops, weddings, and private or corporate hires
- Assist with marketing activity, including social media content, newsletters, website updates, and promotions
- Help maintain safe, accessible, and well‑presented public and non‑public spaces
- Support post‑event reporting and audience data analysis to improve engagement and development
About You
You are an organised, approachable, and customer‑focused individual who enjoys working in a lively, public‑facing cultural environment. You take pride in delivering excellent customer service, supporting events and venue operations, and contributing positively to the cultural life of the Vale of Glamorgan. You are comfortable balancing frontline customer interaction with administrative and operational responsibilities. You will be able to demonstrate:
- Experience of working in a customer‑facing role, providing a high standard of customer service
- Experience of working in an arts, cultural, events, or venue setting
- Experience of handling cash and using booking or ticketing systems
- Experience of responding to enquiries, managing bookings, and carrying out administrative tasks
- Good working knowledge of IT systems, including Microsoft Office and online booking platforms
- An understanding of health and safety, emergency procedures, and accessibility requirements in a public‑facing environment
- Awareness of GDPR and data protection requirements when handling customer information
- Excellent communication and interpersonal skills, with the ability to remain calm and professional in busy situations
- Strong organisational skills and the ability to multitask and work effectively both independently and as part of a team
- The ability to support events and venue operations, including room set‑ups, event logistics, and liaison with organisers
- An interest in marketing, audience engagement, and the use of social media and digital platforms to promote events
- A proactive and positive approach to work, with a commitment to inclusive practice, equal opportunities, and safeguarding
- Educated to GCSE level or equivalent, including English and Maths, with a willingness to undertake relevant training
- A flexible approach to working hours, including evenings and weekends
- The ability to travel between venues across the Vale of Glamorgan, with a willingness to speak or learn Welsh being desirable
Additional information
DBS Check Required: Enhanced
For Further Information, contact: Jordan Forse, Libraries and Cultural Services Manager / Rheolwr Llyfrgell a Gwasanaethau Diwylliannol, Jforse@Valeofglamorgan.gov.uk
Please see attached job description / person specification for further information.
Cultural Venues Assistant employer: Vale of Glamorgan Council
The Vale of Glamorgan Council is an exceptional employer, offering a vibrant work culture that prioritises community engagement and cultural enrichment. As a Cultural Venues Assistant at the picturesque Penarth Pier Pavilion, you will enjoy a supportive environment with opportunities for professional growth, while contributing to the delivery of high-quality cultural experiences. With a focus on inclusivity and teamwork, this role allows you to make a meaningful impact in the local community, all while enjoying the benefits of flexible working hours and a commitment to employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Cultural Venues Assistant
✨Tip Number 1
Get to know the venue! Before your interview, visit the Penarth Pier Pavilion and soak in the atmosphere. Familiarise yourself with their events and services so you can chat about them confidently during your interview.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This role is all about creating a welcoming environment, so let us see how you shine in that area.
✨Tip Number 3
Be ready to discuss your social media savvy! Since marketing and audience engagement are key parts of this role, come prepared with ideas on how you could promote events or enhance the venue's online presence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and tech-savvy, which is a big plus for this role!
We think you need these skills to ace Cultural Venues Assistant
Some tips for your application 🫡
Show Your Passion for Culture:When writing your application, let your enthusiasm for cultural venues shine through! Share any relevant experiences or events you've been involved in that highlight your love for the arts and community engagement.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can contribute to our team and enhance the visitor experience at our venues.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us quickly understand your qualifications and how you fit into the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Vale of Glamorgan Council.
How to prepare for a job interview at Vale of Glamorgan Council
✨Know Your Venue
Before the interview, do some research on the Penarth Pier Pavilion and its cultural offerings. Familiarise yourself with their events, audience engagement strategies, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you handled difficult customers or went above and beyond to ensure a positive experience. This is crucial for a role that involves front-of-house services.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised, especially in a busy environment. You might want to share specific tools or methods you use to keep track of bookings, events, and administrative duties, as this is key for the Cultural Venue Assistant role.
✨Engage with Marketing and Social Media
Since the role involves marketing and social media, think of ideas or strategies you could bring to the table. Be prepared to discuss your experience with these platforms and how you can contribute to enhancing audience engagement for the cultural programmes.
