At a Glance
- Tasks: Assist customers with council tax queries and provide clerical support.
- Company: Join the Vale of Glamorgan Council, a proud and forward-thinking organisation.
- Benefits: Enjoy a competitive salary and a supportive work environment with flexible hours.
- Other info: Basic DBS check is necessary for this role.
- Why this job: Be part of a team that values diversity and community service while gaining valuable experience.
- Qualifications: Customer service experience and GCSE-level education required; IT skills are a plus.
The predicted salary is between 21148 - 29822 € per year.
The Exchequer section includes the Council Tax, Non-Domestic Rates, Income Management, Cashier and Housing Benefit Overpayment sections
Ambitious - Forward thinking, embracing new ways of working and investing in our future.
Open - Open to different ideas and being accountable for the decisions we take.
Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About The Role
Pay Details: Grade 3, SCP 4, £25,185 p.a.
Hours of Work: Monday – Friday 37 hours per week
Working Pattern: Monday – Thursday 8:30am – 5:00pm & Friday 8:30am – 4:30pm
Main Place of Work: Civic Offices, Holton Road, Barry.
Description:
Advising Customers in person, by telephone and through correspondence on liability and collection of council tax and other income due to the Council. Administration of Local Taxation. Clerical Support to the Exchequer Section
About You
You will need:
- Experience in customer services and clerical work.
- Use of IT systems.
- Able to deal with financial data quickly and accurately
- Able to deal confidently and effectively with customers.
- Able to deal with customers in difficult situations.
- Educated to GCSE standard or equivalent level/ ability to achieve the required standard in numeracy and literacy testing.
DBS Check Required: Basic
For Further Information, contact: Suzanne Jones (spjones@valeofglamorgan.gov.uk)
Please see attached job description / person specification for further information #J-18808-Ljbffr
Clerical Assistant in Barry employer: Vale of Glamorgan Council
The Vale of Glamorgan Council is an excellent employer, offering a supportive and collaborative work culture that values diversity and community service. Employees benefit from a stable work environment with opportunities for professional growth, all while contributing to the well-being of the local community in Barry. With a commitment to innovation and accountability, the Council fosters a sense of pride among its staff as they work together to deliver quality services.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Assistant in Barry
✨Tip Number 1
Familiarise yourself with the specific duties of a Clerical Assistant in the Exchequer section. Understanding the nuances of council tax and income management will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Consider role-playing scenarios with friends or family to build your confidence in managing challenging customer interactions.
✨Tip Number 3
Get comfortable with the IT systems commonly used in clerical roles. If possible, take online courses or tutorials to enhance your proficiency, as this will demonstrate your initiative and readiness for the job.
✨Tip Number 4
Network with current or former employees of the Vale of Glamorgan Council. They can provide valuable insights into the work culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Clerical Assistant in Barry
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Clerical Assistant position. Tailor your application to highlight how your skills and experience align with these aspects.
Highlight Relevant Experience:Emphasise your experience in customer service and clerical work. Provide specific examples of how you've successfully handled financial data and dealt with customers, especially in challenging situations.
Showcase IT Skills:Mention your proficiency with IT systems, as this is crucial for the role. If you have experience with specific software or tools relevant to clerical work, be sure to include that information.
Proofread Your Application:Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for a clerical role.
How to prepare for a job interview at Vale of Glamorgan Council
✨Showcase Your Customer Service Skills
Since the role involves advising customers, be prepared to discuss your previous customer service experiences. Share specific examples of how you've handled difficult situations and resolved issues effectively.
✨Demonstrate IT Proficiency
The job requires the use of IT systems, so make sure to highlight your technical skills. Be ready to talk about any relevant software or tools you’ve used in past roles, especially those related to clerical work.
✨Prepare for Financial Data Questions
As the role involves dealing with financial data, brush up on your numeracy skills. You might be asked to solve basic calculations or interpret financial information, so practice these types of questions beforehand.
✨Emphasise Teamwork and Collaboration
The company values working together as a team. Be prepared to discuss how you’ve collaborated with others in previous roles and how you can contribute to a positive team environment at the Vale of Glamorgan Council.
