At a Glance
- Tasks: Be the friendly voice helping residents with their council queries and support.
- Company: Vale of Glamorgan Council, dedicated to serving the community.
- Benefits: Competitive pay, supportive team environment, and valuable experience.
- Other info: Join a dynamic team in a vibrant community-focused role.
- Why this job: Make a real difference in people's lives while gaining essential skills.
- Qualifications: Experience in customer service, great communication, and teamwork skills.
The predicted salary is between 25989 - 26403 £ per year.
We are looking for dedicated, motivated and empathetic call handlers to join our Vale of Glamorgan Council call centre team situated in the heart of Barry. As a Customer Service Representative, you will be the first point of contact for residents seeking support and information about a range of services that the council provides. Your role will involve supporting our residents including some of our most vulnerable with raising requests, signposting to appropriate services in our community, reporting concerns and taking payments for many Council services.
Pay Details: Grade 4, SCP 6 - 7, £25,989 - £26,403 (pro rata)
Days / Hours per Week: Monday to Friday 37 hours per week
Main Place of Work: Civic Offices, Barry
Description: Contact OneVale is a first point of contact for all Council wide services to the public and other customers of the Vale of Glamorgan. Our teams provide information, advice, signposting and referral for further assessment across a range of communication channels, principally by telephone and email.
About You: You will need:
- Previous experience in a call centre / customer service environment
- Good computer skills
- Excellent communication skills
- The ability to record information accurately
- willingness to work as part of a busy team
For more information, please contact: Maria Hortop, mhortop@valeofglamorgan.gov.uk
Customer Service Representative - 3 Roles available - Temporary / Fixed Term in Barry employer: Vale of Glamorgan Council
Joining the Vale of Glamorgan Council as a Customer Service Representative offers you the chance to make a real difference in your community while working in a supportive and collaborative environment. With a focus on employee development, we provide opportunities for growth and training, ensuring that you can advance your career while helping our residents access vital services. Located in the vibrant town of Barry, our Civic Offices foster a culture of empathy and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - 3 Roles available - Temporary / Fixed Term in Barry
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vale of Glamorgan Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vale of Glamorgan Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative - 3 Roles available - Temporary / Fixed Term in Barry
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vale of Glamorgan Council.
How to prepare for a job interview at Vale of Glamorgan Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vale of Glamorgan Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vale of Glamorgan Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
