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- Tasks: Support events, customer service, and marketing in a vibrant cultural venue.
- Company: Join the Vale of Glamorgan Council's dynamic cultural team.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Opportunity for personal growth and to make a real impact.
- Why this job: Be at the heart of cultural experiences and engage with the community.
- Qualifications: Customer service experience and a passion for arts and culture.
The predicted salary is between 25989 - 26403 ÂŁ per year.
This post plays a key role in our cultural offers, ensuring the smooth running of front‑of‑house services, administration, and venue support. This role provides essential support across customer service, event delivery, room bookings, and private hires, helping to maintain a welcoming and professional environment for visitors, clients, and performers. Additionally, the role assists with marketing, social media, and promotional activities to enhance audience engagement and awareness of the cultural programmes.
The Vale of Glamorgan Council is seeking a motivated and customer‑focused Cultural Venue Assistant to play a key role in delivering high‑quality cultural experiences across our venues. This is an exciting opportunity to work at the heart of our cultural offer, supporting events, performances, and community activities while helping to create a welcoming and professional environment for all. The Cultural Venue Assistant provides essential front‑of‑house, administrative, and operational support to our cultural venues. You will be the first point of contact for visitors, audiences, artists, and clients, ensuring excellent customer service while supporting the smooth delivery of events, room bookings, and private hires. The role also contributes to marketing, social media, and audience engagement initiatives to promote our cultural programme. You will work closely with the Cultural Venues Co‑ordinator, Wider Libraries and Cultural Services colleagues, and a wide range of internal and external stakeholders.
Key Responsibilities
- Deliver a welcoming, professional front‑of‑house service for visitors, event attendees, and clients
- Handle ticket sales, bookings, enquiries, and box office systems in line with GDPR requirements
- Support venue administration, including contracts, purchase orders, bookings, and record‑keeping
- Assist with the day‑to‑day operation of venues, liaising with facilities, caretakers, and event partners
- Support the delivery of cultural events, performances, workshops, weddings, and private or corporate hires
- Assist with marketing activity, including social media content, newsletters, website updates, and promotions
- Help maintain safe, accessible, and well‑presented public and non‑public spaces
- Support post‑event reporting and audience data analysis to improve engagement and development
About You
You are an organised, approachable, and customer‑focused individual who enjoys working in a lively, public‑facing cultural environment. You take pride in delivering excellent customer service, supporting events and venue operations, and contributing positively to the cultural life of the Vale of Glamorgan. You are comfortable balancing frontline customer interaction with administrative and operational responsibilities. You will be able to demonstrate:
- Experience of working in a customer‑facing role, providing a high standard of customer service
- Experience of working in an arts, cultural, events, or venue setting
- Experience of handling cash and using booking or ticketing systems
- Experience of responding to enquiries, managing bookings, and carrying out administrative tasks
- Good working knowledge of IT systems, including Microsoft Office and online booking platforms
- An understanding of health and safety, emergency procedures, and accessibility requirements in a public‑facing environment
- Awareness of GDPR and data protection requirements when handling customer information
- Excellent communication and interpersonal skills, with the ability to remain calm and professional in busy situations
- Strong organisational skills and the ability to multitask and work effectively both independently and as part of a team
- The ability to support events and venue operations, including room set‑ups, event logistics, and liaison with organisers
- An interest in marketing, audience engagement, and the use of social media and digital platforms to promote events
- A proactive and positive approach to work, with a commitment to inclusive practice, equal opportunities, and safeguarding
- Educated to GCSE level or equivalent, including English and Maths, with a willingness to undertake relevant training
- A flexible approach to working hours, including evenings and weekends
- The ability to travel between venues across the Vale of Glamorgan, with a willingness to speak or learn Welsh being desirable
Additional information
DBS Check Required: Enhanced
For Further Information, contact: Jordan Forse, Libraries and Cultural Services Manager / Rheolwr Llyfrgell a Gwasanaethau Diwylliannol, Jforse@Valeofglamorgan.gov.uk
Please see attached job description / person specification for further information.
Cultural Venues Assistant in Barry employer: Vale of Glamorgan Council
Contact Detail:
Vale of Glamorgan Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cultural Venues Assistant in Barry
✨Tip Number 1
Get to know the venue! Before your interview, visit the Penarth Pier Pavilion and soak in the atmosphere. Familiarise yourself with their events and services so you can chat about them during your conversation. It shows you're genuinely interested!
✨Tip Number 2
Network like a pro! Reach out to current or former staff on LinkedIn or social media. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you some insider info that’ll help you stand out.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've handled tricky situations or provided excellent service in past roles. This will highlight your ability to thrive in a busy, public-facing environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Cultural Venues Assistant in Barry
Some tips for your application 🫡
Show Your Passion for Culture: When writing your application, let us see your enthusiasm for cultural events and community activities. Share any relevant experiences that highlight your love for the arts and how you can contribute to our vibrant environment.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Cultural Venues Assistant role. Highlight your customer service skills and any experience in event support or venue operations to show us you're the perfect fit.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see your qualifications and how they align with what we're looking for.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Penarth Pier Pavilion!
How to prepare for a job interview at Vale of Glamorgan Council
✨Know Your Venue Inside Out
Before the interview, make sure you research the Penarth Pier Pavilion and its cultural offerings. Familiarise yourself with their events, services, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you handled difficult customers or went above and beyond to ensure a positive experience. This is crucial for a front-of-house role!
✨Demonstrate Your Organisational Skills
Since the role involves multitasking and managing various responsibilities, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of bookings, events, and administrative tasks. This will highlight your ability to handle the demands of the job.
✨Engage with Marketing and Social Media
As the role includes marketing activities, think about how you can contribute to audience engagement. Prepare ideas on how to promote events through social media or other channels. Showing your enthusiasm for marketing will set you apart from other candidates.