At a Glance
- Tasks: Provide frontline admin support and manage referrals for Adult Services.
- Company: Join a dedicated team at Canolfan Ty Jenner, making a difference in the community.
- Benefits: Part-time hours with competitive pay and opportunities for training.
- Other info: Dynamic work environment with a focus on teamwork and public service.
- Why this job: Gain valuable experience in a busy office while helping others in need.
- Qualifications: Must have good communication skills and experience with computer systems.
The predicted salary is between 20000 - 25000 £ per year.
About Us
The Locality Administration Team provide a frontline service and administration support to Adult Services Teams based at Canolfan Ty Jenner, Contact One Vale and Llanfair Unit. As primary contacts for the Adult Teams we process referrals into the service and administer waiting lists allowing a smooth transfer of work and timely allocations. We provide monthly statistical information, update citizen records and action closures. We assist Team Managers with HR processes to enable the Teams to function and provide full administration support to social workers, occupational therapists and social care officers in order for the service to run appropriately.
About The Role
Pay Details: Grade 4 SCP 5-7 £25,583-£26,403
Main Place of Work: Canolfan Ty Jenner, Barry
Duties to include:
- To provide a front line reception service to Adult Services bases ie answering the telephone, dealing with visitors to the base, processing incoming post, receiving deliveries.
- Creating and maintaining electronic systems to log and track information eg Excel spreadsheets, databases, for the purposes of reporting and redacting information as required by Vale Team and Senior Management, Local Health Board, Welsh Government.
- As the primary contacts for the Team, responsible for processing all referrals received ie preparing information for screening, updating WCCIS client database and administering / monitoring waiting list systems, maintaining a high level of quality assurance in accordance with the current protocols.
- Collate, monitor and provide waiting list information for weekly allocation meetings in order for cases to be allocated efficiently on a priority basis.
- Maintenance of computerised record systems WCCIS, TRIM / Content Manager, Paris to include updating referral statuses and allocations, amending core demographics, recording Mental Health Act statuses and Impairments, data cleansing.
- To prepare and send correspondence such as waiting list, review status and discharge letters, care plans as per statutory requirements, assessments, visual impairment registration cards, small items of equipment via post room, Hybrid mail system and secure email adhering to GDPR regulations.
About You
You will need:
- Experience of working in a busy office and meeting deadlines.
- Experience of working with computerised information systems.
- Experience of team working.
- Good all-round computer knowledge, including computer-based information systems (Microsoft Access, Excel).
- Good communication skills.
- Good interpersonal skills.
- Ability to manage and retrieve information.
- Ability to prioritise workloads and work under pressure.
- Ability to work in a constantly changing environment.
- 4 G.C.S.E. English & Mathematics (or equivalent).
- Team worker.
- A commitment to excellence in public services.
- Commitment to equal opportunities and customer service.
- Ability to use initiative self-motivated.
- Willingness to undertake training.
- Ability to drive/travel throughout the Vale or between locations as appropriate.
- Ability to respond to the changing needs of the post.
Additional information
DBS Check Required: No
For Further Information, contact: Kathryn O’Mahoney 01446 725100
Please see attached job description / person specification for further information.
Business Support Assistant - Part time (22.5 hours) - Temporary / Fixed Term in Barry employer: Vale of Glamorgan Council
Join our dedicated Locality Administration Team at Canolfan Ty Jenner, where we pride ourselves on providing exceptional support to Adult Services. With a strong commitment to employee development and a collaborative work culture, we offer flexible part-time hours that allow for a healthy work-life balance while making a meaningful impact in the community. Our team-oriented environment fosters growth and encourages innovation, making it an excellent place for those looking to contribute to public services.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant - Part time (22.5 hours) - Temporary / Fixed Term in Barry
✨Tip Number 1
Get to know the company! Research the Locality Administration Team and understand their role in supporting Adult Services. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the team. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to office administration and teamwork. Think of examples from your past experiences that highlight your skills, especially in managing workloads and using computerised systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to the important work they do.
We think you need these skills to ace Business Support Assistant - Part time (22.5 hours) - Temporary / Fixed Term in Barry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Show Your Enthusiasm:Let your passion for the role shine through! We love candidates who are excited about the opportunity to support Adult Services. A little enthusiasm can go a long way in making your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it helps us keep track of your application easily.
How to prepare for a job interview at Vale of Glamorgan Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, such as processing referrals and maintaining databases. This will help you demonstrate how your skills align with what they need.
✨Showcase Your Computer Skills
Since the role involves working with computerised information systems like Excel and WCCIS, be prepared to discuss your experience with these tools. Bring examples of how you've used them in previous roles to improve efficiency or accuracy.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle busy office environments and meet deadlines. Think of specific examples from your past experiences where you successfully managed multiple tasks under pressure, and be ready to share those stories.
✨Demonstrate Team Spirit
This position requires strong teamwork skills. Be ready to talk about how you've collaborated with others in previous jobs. Highlight any instances where you contributed to a team goal or supported colleagues to ensure smooth operations.
