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For Companies At a Glance
- Tasks: Support the sales team by processing customer contracts and managing inquiries efficiently.
- Company: Join Valda Energy, a fast-growing energy supplier with a focus on innovation and customer service.
- Benefits: Enjoy a competitive salary, annual bonus, generous leave, and private medical insurance.
- Why this job: Be part of a dynamic team that values collaboration and personal growth in a thriving industry.
- Qualifications: Customer-facing experience and proficiency in Microsoft Office are essential; energy sector knowledge is a plus.
- Other info: Experience a supportive culture with training opportunities, social events, and a focus on employee well-being.
The predicted salary is between 15600 - 36400 £ per year.
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture.
Responsibilities
- Working as part of the Sales Support team, the role supports the sales function, ensuring customer contracts are processed efficiently and swiftly.
- Liaising with all sales channels, the sales administration function provides a key relationship, managing a variety of contact requests and enquiries, providing a pivotal service that is key to the success of the business.
- Provide comprehensive support to brokers, responding to inquiries via calls, chats, and emails, troubleshooting issues related to new business, renewals, and commissions, ensuring seamless service continuity through accurate processing of contracts and auto-renewals.
- Maintain and manage data across internal systems while performing administrative duties.
- Coordinate broker introductions and setups, monitor communications and work queues, and prioritise daily tasks to ensure efficient team operations and adherence to service level agreements (SLAs).
- Conduct broker credit checks as required and execute ad hoc tasks to support brokers and the wider team, ensuring smooth, accurate, and timely business processes.
- Support continuous improvement by identifying process efficiencies, suggesting enhancements, and helping implement best practices across the support function.
The Spark we’re Looking For
- At least 1 year’s experience in a customer facing position.
- Ability to use Microsoft Office such as Word, Outlook and Excel.
- Existing knowledge of the energy and/or utilities sectors is desired, but not essential.
- Ability to organise and prioritise, set priorities and multi-task.
- Self-motivated, confident work ethic and good communication skills.
- A team player with a willingness to learn, train and adapt to an ever-changing environment.
Perks that Power Your Journey
- Annual Salary up to £26k.
- Company Annual Bonus Scheme.
- 25 days of Annual Leave plus bank holidays, plus length of service award up to 30 days.
- Private Medical Insurance with Vitality Health.
- Life Insurance policy, providing coverage at four times your salary.
- Employee Assistance Programme offering confidential support and guidance.
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office.
- Salary sacrifice pension scheme where we will match contributions up to 4%.
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best.
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards.
Sales Support Administrator employer: Valda Energy Limited
Contact Detail:
Valda Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Valda Energy on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Valda Energy's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely aligns with our mission and culture.
✨Tip Number 3
Practice your communication skills! As a Sales Support Administrator, you'll need to be clear and concise. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Valda Energy team.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Support Administrator role. Highlight any customer-facing experience and your ability to use Microsoft Office, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the energy sector and how you embody our core values like communication and collaboration. Let us see your personality!
Showcase Your Organisational Skills: In your application, mention specific examples of how you've successfully organised and prioritised tasks in previous roles. We love seeing candidates who can juggle multiple responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Valda Energy Limited
✨Know the Company Inside Out
Before your interview, take some time to research Valda Energy. Understand their core values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves supporting brokers and managing customer inquiries, be prepared to discuss your previous customer-facing experiences. Share specific examples of how you've handled challenging situations or improved customer satisfaction in past roles.
✨Demonstrate Your Organisational Skills
The job requires multitasking and prioritising tasks efficiently. Think of instances where you've successfully managed multiple responsibilities at once. Highlight any tools or methods you use to stay organised, as this will resonate well with the interviewers.
✨Be Ready to Embrace Change
Valda Energy values adaptability and innovation. Prepare to discuss how you've adapted to changes in previous roles or how you've contributed to process improvements. This will show that you're aligned with their culture of continuous improvement.
