At a Glance
- Tasks: Support smart meter deployment and deliver top-notch customer service.
- Company: Join Valda Energy, a fast-growing energy supplier with a passion for innovation.
- Benefits: Up to £24k salary, 25+ days leave, private medical insurance, and more perks.
- Other info: Enjoy a supportive culture with opportunities for growth and fun team events.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Customer service experience preferred, but training is provided for all skill levels.
The predicted salary is between 19200 - 28800 £ per year.
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture.
We have an exciting opportunity to work in our Metering team in a role where you will work alongside Metering Leads, supporting Smart meter deployment, post meter install performance, and all tasks associated with maintaining the metering portfolio. The role will handle work requests, exceptions, queries and completions using your knowledge of metering to deliver exemplary customer service and ensure that key performance metrics are achieved. A subject matter expert, you will be responsible for ensuring that third party metering partners are equipped to deliver against contractual KPIs, whilst supporting the requirements to maintain a compliant smart metering portfolio. Training will be provided, and no experience is necessary.
The day-to-day responsibilities will involve:
- Booking appointments for customers to have a smart meter installed, contributing to the wider company target for meter installations
- Becoming an expert and point of contact for our customers to resolve meter queries in a timely manner
- Working with our third parties and reviewing internal data to ensure smart meters are recording information correctly enabling us to produce an accurate bill for the customer
- Liaising with our third parties and customers to book appointments to investigate/resolve meter faults or exchange meters due to upgrade/downgrade requests
- Ability to work towards defined targets and clear objectives in a fast-paced environment
The role is office based and subject to a successful enhanced security screening (DBS forms part of this). Due to the nature of the role this screening process is essential, and Valda has the right to withdraw the offer if the check is unsuccessful.
The Spark we’re Looking For:
- Minimum of 1 years’ experience working in a customer service or administrative position
- Clear verbal and written communication, with the ability to explain information confidently and professionally
- Strong problem-solving abilities, using a proactive and logical approach to resolve issues
- Excellent attention to detail, ensuring accuracy in all tasks and data handling
- Adaptability and a willingness to learn, embracing new systems, processes, and challenges
- Effective time management, with the ability to prioritise tasks and meet deadlines
- Resilience, staying positive and focused when managing pressure or change
- A customer-first mindset, always aiming to deliver helpful, timely, and respectful support
Perks that Power Your Journey:
- Annual Salary up to £24k
- Company annual bonus scheme
- 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
- Private Medical Insurance with Vitality Health
- Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 5%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com.
Customer Service Advisor (Metering) in Bicester employer: Valda Energy Limited
Valda Energy Limited is an exceptional employer located in Bicester, offering a dynamic work environment that fosters innovation and collaboration. Employees benefit from a competitive salary, annual bonus schemes, and private medical insurance, alongside ample opportunities for professional growth within the Business Change team. The company's commitment to service excellence ensures that every team member plays a vital role in driving impactful projects that align with strategic business objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Metering) in Bicester
✨Tip Number 1
Get to know Valda Energy! Research our values and what makes us tick. When you understand our mission, you can tailor your approach during interviews to show how you fit right in with our customer-first mindset.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to explain things clearly and confidently. Try role-playing common customer scenarios with a friend to get comfortable with problem-solving on the spot.
✨Tip Number 3
Show off your adaptability! We love team members who embrace change. Think of examples from your past where you've successfully navigated challenges or learned new systems quickly, and be ready to share them in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our dynamic team at Valda Energy. Don’t hesitate – we’re excited to meet you!
We think you need these skills to ace Customer Service Advisor (Metering) in Bicester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service or administrative roles. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your problem-solving abilities.
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we're looking for. This shows us that you're genuinely interested in joining our team at Valda Energy.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication reflects the professional tone we value at Valda Energy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Valda Energy Limited
✨Know Your Stuff
Familiarise yourself with smart metering and the energy sector. Understand Valda Energy's mission and values, especially their customer-first approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight your problem-solving abilities and how you’ve handled challenging situations. Valda Energy values a proactive approach, so be ready to discuss how you can contribute to their customer-focused culture.
✨Practice Clear Communication
Since the role requires clear verbal and written communication, practice explaining complex information simply. You might even want to do a mock interview with a friend to refine your delivery. This will help you feel more at ease during the actual interview.
✨Embrace Change and Adaptability
Valda Energy is all about innovation and change. Be prepared to discuss times when you've adapted to new processes or systems. Show them that you’re not just willing to learn but excited about it, as this aligns perfectly with their core values.
