At a Glance
- Tasks: Support smart meter deployment and deliver top-notch customer service.
- Company: Join Valda Energy, a fast-growing energy supplier with a passion for innovation.
- Benefits: Up to £24k salary, 25+ days leave, private medical insurance, and more perks.
- Other info: Enjoy a supportive culture with opportunities for growth and fun team events.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: Customer service experience preferred, but training is provided for all skill levels.
The predicted salary is between 19200 - 28800 £ per year.
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture.
We have an exciting opportunity to work in our Metering team in a role where you will work alongside Metering Leads, supporting Smart meter deployment, post meter install performance, and all tasks associated with maintaining the metering portfolio. The role will handle work requests, exceptions, queries and completions using your knowledge of metering to deliver exemplary customer service and ensure that key performance metrics are achieved. A subject matter expert, you will be responsible for ensuring that third party metering partners are equipped to deliver against contractual KPIs, whilst supporting the requirements to maintain a compliant smart metering portfolio. Training will be provided, and no experience is necessary.
The day-to-day responsibilities will involve:
- Booking appointments for customers to have a smart meter installed, contributing to the wider company target for meter installations
- Becoming an expert and point of contact for our customers to resolve meter queries in a timely manner
- Working with our third parties and reviewing internal data to ensure smart meters are recording information correctly enabling us to produce an accurate bill for the customer
- Liaising with our third parties and customers to book appointments to investigate/resolve meter faults or exchange meters due to upgrade/downgrade requests
- Ability to work towards defined targets and clear objectives in a fast-paced environment
The role is office based and subject to a successful enhanced security screening (DBS forms part of this). Due to the nature of the role this screening process is essential, and Valda has the right to withdraw the offer if the check is unsuccessful.
The Spark we’re Looking For:
- Minimum of 1 years’ experience working in a customer service or administrative position
- Clear verbal and written communication, with the ability to explain information confidently and professionally
- Strong problem-solving abilities, using a proactive and logical approach to resolve issues
- Excellent attention to detail, ensuring accuracy in all tasks and data handling
- Adaptability and a willingness to learn, embracing new systems, processes, and challenges
- Effective time management, with the ability to prioritise tasks and meet deadlines
- Resilience, staying positive and focused when managing pressure or change
- A customer-first mindset, always aiming to deliver helpful, timely, and respectful support
Perks that Power Your Journey:
- Annual Salary up to £24k
- Company annual bonus scheme
- 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
- Private Medical Insurance with Vitality Health
- Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 5%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com.
Customer Service Advisor (Metering) in Bicester employer: Valda Energy Limited
Valda Energy Limited is an exceptional employer located in Bicester, offering a dynamic work environment that fosters innovation and collaboration. Employees benefit from a competitive salary, annual bonus schemes, and private medical insurance, alongside ample opportunities for professional growth within the Business Change team. The company's commitment to service excellence ensures that every team member plays a vital role in driving impactful projects that align with strategic business objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Metering) in Bicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Valda Energy Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Valda Energy Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Metering) in Bicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Valda Energy Limited:Your cover letter is your chance to shine! Tell us why you want to work at Valda Energy Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Valda Energy Limited!
How to prepare for a job interview at Valda Energy Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
