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- Tasks: Lead and improve corporate service functions to deliver exceptional customer experiences.
- Company: Valda Energy, a dynamic energy supplier focused on innovation and customer service.
- Benefits: Up to £55k salary, annual bonus, 25+ days leave, private medical insurance, and more.
- Why this job: Join a passionate team driving sustainable growth in the energy sector.
- Qualifications: Senior leadership experience in customer service and strong stakeholder management skills.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 50000 - 55000 £ per year.
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
Perks that Power Your Journey:
- Annual Salary up to £55k
- Company annual bonus scheme
- 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
- Private Medical Insurance with Vitality Health
- Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 5%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
How you will Energise Our Team:
At Valda Energy, we take pride in delivering the highest standards of customer service. The Corporate Service Manager will be responsible for building, leading, and continuously improving a high-performing corporate service function. This role plays a critical part in delivering exceptional service standards, strengthening client relationships, and ensuring long-term customer retention. Working closely with the Corporate Business Development Manager, the Corporate Service Manager will align service delivery with commercial objectives to drive increased sales performance and enhance the overall customer experience.
- Build and lead a scalable corporate service function that supports business growth and delivers a consistently high-quality, best-in-class customer experience
- Own end-to-end service delivery for corporate clients, ensuring operational excellence, efficiency, and continuous improvement
- Develop and maintain strong relationships with corporate clients and third-party intermediaries (TPIs), acting as a trusted advisor and escalation point
- Conduct regular service reviews with clients and TPIs (including face-to-face meetings where required) to ensure expectations are met and exceeded
- Partner closely with the Corporate Business Development Manager and senior stakeholders to support sales performance, client retention, and overall commercial strategy
- Contribute to revenue growth through effective onboarding, retention strategies, and identifying upsell opportunities
- Lead, develop, and embed a high-performing service culture with strong governance, accountability, and performance standards
- Oversee and manage key service metrics (KPIs/SLAs), using data and customer insights to inform decisions and drive performance improvements
- Identify service gaps, risks, and opportunities, implementing practical and sustainable solutions to enhance processes, systems, and customer outcomes
- Champion the voice of the customer across the business, ensuring feedback is embedded into service improvements and decision-making
- Foster a culture of collaboration, innovation, and continuous improvement across teams
The Spark we’re Looking For:
- Senior leadership experience in customer service, operations, or service delivery, with a proven track record of building and scaling service functions
- Strong understanding of the B2B customer lifecycle, retention strategies, and delivering KPIs/SLAs using data-driven insights
- Experience partnering with commercial teams to drive growth, manage senior client relationships, and handle escalations
- Experience in the energy or regulated sectors, or within high-growth/scale-up environments (desirable)
- Exposure to third-party intermediary (TPI) channels and familiarity with CRM/customer analytics tools (desirable)
- Strong leadership and team development skills with the ability to lead and develop high-performing teams
- Excellent stakeholder management and communication skills, with the ability to influence at a senior level
- Strategic and operational thinker with a proactive, customer-focused, and problem-solving mindset
- Strong analytical ability with a focus on performance, continuous improvement, and achieving service excellence
- Commercial awareness and experience driving change or transformation initiatives (desirable)
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com.
Corporate Services Manager employer: Valda Energy Limited
Contact Detail:
Valda Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Valda Energy and its competitors. Understand their services and what makes them tick. This way, you can tailor your answers to show how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Corporate Services Manager role. Highlight your leadership skills and how you've driven customer satisfaction in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Valda Energy team. Let’s power your journey together!
We think you need these skills to ace Corporate Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Corporate Services Manager role. Highlight your relevant experience in customer service and operations, and show how you can contribute to our mission at Valda Energy.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to build and scale service functions. Use data and examples to illustrate how you've driven performance improvements in previous roles.
Be Authentic: Let your personality shine through in your application. We value innovation and a customer-focused mindset, so don’t hesitate to share your unique approach to problem-solving and team leadership.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at Valda Energy Limited
✨Know Your Stuff
Before the interview, dive deep into Valda Energy's mission and values. Understand their approach to customer service and how they leverage technology in the energy sector. This knowledge will help you align your experience with their goals.
✨Showcase Your Leadership Skills
As a Corporate Services Manager, you'll need to demonstrate your ability to lead high-performing teams. Prepare examples of how you've built and scaled service functions in the past, focusing on your leadership style and the results achieved.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of specific situations where you've successfully managed client relationships or improved service delivery, and be ready to discuss the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in service delivery or how they measure success in client retention. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.