At a Glance
- Tasks: Resolve customer debts through negotiation and communication across multiple channels.
- Company: Join Valda Energy, a dynamic and innovative energy supplier in Bicester.
- Benefits: Earn up to £27k plus uncapped earnings, 25 days leave, and private medical insurance.
- Other info: Enjoy a vibrant culture with social events, training opportunities, and career growth.
- Why this job: Make a real impact by helping customers while thriving in a supportive team environment.
- Qualifications: Experience in collections, strong communication skills, and a passion for customer service.
The predicted salary is between 21600 - 32400 £ per year.
The Energy Revolution
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.
How you will Energise Our Team
As a Collections Specialist, you’ll communicate with customers across multiple channels to resolve outstanding debts through skilful negotiation, achieving positive outcomes for both the customer and the business. Thriving in a fast-paced call centre environment, you will take ownership of accounts, address issues promptly, and work with other teams to remove any blockers to resolution, all while meeting key performance indicators and supporting continuous improvement.
This is an office-based role at the heart of our vibrant culture, where you’ll benefit from a supportive team environment. If you have proven experience in collections, excellent communication skills, and a genuine passion for helping people, we’d love to hear from you- apply today.
The day-to-day responsibilities will involve, but not be limited to, the following:
- Take ownership of resolving customer queries and delivering positive outcomes for both the customer and the business
- Communicate across multiple channels and personalise interactions to understand individual customer situations, collaborating to develop workable solutions
- Handle challenging calls with resilience, emotional intelligence, and strong negotiation skills
- Research customer accounts, investigate queries, and remove blockers to resolve debts accurately and efficiently
- Maintain accurate records of customer interactions for smooth account management
- Work closely with management to maintain best practices, build strong customer relationships, and stay up to date with company policies
- Manage accounts on your dedicated ledger effectively and implement customer-focused solutions that support both the customer and the business
The Spark we're Looking For
- Ideally a minimum of 1 years’ experience in a collections or debt recovery position, ideally within the energy industry
- A results-driven mindset, consistently meeting targets and achieving measurable outcomes that support business objectives
- The ability to communicate clearly and professionally across multiple channels, explaining account information, negotiating repayment plans, and resolving queries, while maintaining strong attention to detail
- Resilience and professionalism, staying calm and focused when handling challenging conversations or difficult situations, and applying effective problem-solving to deliver timely solutions
- Empathy and customer focus, building positive relationships by understanding individual circumstances and achieving mutually beneficial outcomes through negotiation and conflict resolution
Perks that Power Your Journey
- Annual salary up to £27k, with uncapped earnings and estimated OTE of £45k
- 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
- Private Medical Insurance with Vitality Health
- Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 4%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
If you like the sound of this role, we encourage you to apply even if you aren't confident that you meet all of the requirements - you may be just who we're looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com
Collections Specialist Bicester employer: Valda Energy Limited
Valda Energy is an exceptional employer located in Bicester, offering a vibrant and supportive work culture that prioritises employee growth and well-being. With competitive salaries, generous leave policies, and a commitment to professional development, we empower our Collections Specialists to thrive in a dynamic environment while fostering strong customer relationships. Our focus on innovation and collaboration ensures that every team member feels valued and engaged, making Valda Energy a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist Bicester
✨Tip Number 1
Get to know Valda Energy! Research the company’s values and culture so you can tailor your conversations during interviews. Show us that you’re not just another candidate, but someone who genuinely aligns with our mission and passion for innovation.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across multiple channels, it’s crucial to demonstrate your ability to negotiate and resolve issues effectively. Role-play with a friend or use mock interviews to sharpen those skills.
✨Tip Number 3
Be ready to showcase your resilience! We want to see how you handle challenging situations. Prepare examples from your past experiences where you’ve successfully navigated tough conversations or resolved conflicts, highlighting your emotional intelligence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and serious about joining our vibrant team at Valda Energy.
We think you need these skills to ace Collections Specialist Bicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in helping customers and how you can contribute to our vibrant culture at Valda Energy.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in collections or debt recovery. We love seeing how your skills align with our values, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the Collections Specialist role!
How to prepare for a job interview at Valda Energy Limited
✨Know Your Stuff
Before the interview, make sure you understand Valda Energy's mission and values. Familiarise yourself with their approach to customer service and how they handle collections. This will help you align your answers with what they’re looking for.
✨Showcase Your Skills
Prepare specific examples from your past experience that demonstrate your negotiation skills and ability to resolve customer queries. Think of situations where you turned a challenging call into a positive outcome, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, show that you can communicate effectively by listening carefully to the questions asked. Respond thoughtfully and ensure you address any concerns they might have about your experience or skills.
✨Emphasise Teamwork
Valda Energy values collaboration, so be ready to discuss how you’ve worked with others in previous roles. Highlight instances where you’ve partnered with different teams to overcome challenges or improve processes, showcasing your ability to thrive in a supportive environment.
