At a Glance
- Tasks: Resolve customer debts through negotiation and communication across multiple channels.
- Company: Valda Energy, a dynamic energy supplier with a focus on innovation and customer service.
- Benefits: Competitive salary, generous leave, private medical insurance, and employee rewards.
- Other info: Supportive culture with training opportunities and fun team events.
- Why this job: Join a vibrant team and make a real impact in the energy sector.
- Qualifications: Experience in collections, strong communication skills, and a passion for helping others.
The predicted salary is between 27000 - 27000 £ per year.
The Energy Revolution Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.
As a Collections Specialist, you’ll communicate with customers across multiple channels to resolve outstanding debts through skilful negotiation, achieving positive outcomes for both the customer and the business. Thriving in a fast-paced call centre environment, you will take ownership of accounts, address issues promptly, and work with other teams to remove any blockers to resolution, all while meeting key performance indicators and supporting continuous improvement. This is an office-based role at the heart of our vibrant culture, where you’ll benefit from a supportive team environment. If you have proven experience in collections, excellent communication skills, and a genuine passion for helping people, we’d love to hear from you – apply today.
The day-to-day responsibilities will involve, but not be limited to, the following:
- Take ownership of resolving customer queries and delivering positive outcomes for both the customer and the business
- Communicate across multiple channels and personalise interactions to understand individual customer situations, collaborating to develop workable solutions
- Handle challenging calls with resilience, emotional intelligence, and strong negotiation skills
- Research customer accounts, investigate queries, and remove blockers to resolve debts accurately and efficiently
- Maintain accurate records of customer interactions for smooth account management
- Work closely with management to maintain best practices, build strong customer relationships, and stay up to date with company policies
- Manage accounts on your dedicated ledger effectively and implement customer-focused solutions that support both the customer and the business
The Spark We're Looking For:
- Ideally a minimum of 1 year’s experience in a collections or debt recovery position, ideally within the energy industry
- A results-driven mindset, consistently meeting targets and achieving measurable outcomes that support business objectives
- The ability to communicate clearly and professionally across multiple channels, explaining account information, negotiating repayment plans, and resolving queries, while maintaining strong attention to detail
- Resilience and professionalism, staying calm and focused when handling challenging conversations or difficult situations, and applying effective problem-solving to deliver timely solutions
- Empathy and customer focus, building positive relationships by understanding individual circumstances and achieving mutually beneficial outcomes through negotiation and conflict resolution
Perks That Power Your Journey:
- Annual salary up to £27k, with uncapped earnings and estimated OTE of £45k
- 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
- Private Medical Insurance with Vitality Health
- Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 5%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com.
Collections Specialist employer: Valda Energy Limited
Valda Energy is an exceptional employer located in Bicester, offering a vibrant and supportive work culture that prioritises employee growth and well-being. With a commitment to innovation and customer service, we provide extensive benefits including competitive salaries, private medical insurance, and a dedicated learning and development team to help you thrive in your role as a Collections Specialist. Join us to be part of a dynamic team where your contributions are valued and rewarded, and enjoy a workplace that fosters collaboration and embraces change.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Valda Energy Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Valda Energy Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Valda Energy Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Valda Energy Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Valda Energy Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Valda Energy Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Valda Energy Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
