Valda Energy invites applications for a Graduate AI Performance Analyst to own and improve our Cognigy-based Virtual Assistant and related contact-centre analytics. You will drive end-to-end performance, governance and continuous improvement of the self-service AI, while delivering operational insight and forecasting to support decisions.
You’ll work with the Contact Centre Manager to identify opportunities, develop new use cases and optimise customer journeys, balancing data-driven insights
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Graduate AI Performance Analyst: Elevate Virtual Assistant in Bicester employer: Valda Energy Limited
Valda Energy Limited is an exceptional employer that prioritises customer satisfaction and employee development. With a supportive work culture that encourages collaboration and innovation, employees are empowered to grow their skills while making a meaningful impact in the energy sector. Located in a vibrant area, the company offers competitive benefits and a commitment to maintaining high service standards, making it an ideal place for those passionate about enhancing customer experiences.
