At a Glance
- Tasks: Support customers with their energy needs through calls, emails, and chats.
- Company: Join Valda Energy, a fast-growing energy supplier in Bicester.
- Benefits: Up to £26k salary, 25 days leave, private medical insurance, and more.
- Other info: Enjoy a supportive culture with training opportunities and fun team events.
- Why this job: Be part of a team that values innovation and exceptional customer service.
- Qualifications: 1 year in a customer-facing role and strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
The Energy Revolution Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture.
How you will Energise Our Team
Our Customer Service department is the key contact area for our customers and their energy needs. Due to internal promotions within the team, we are currently seeking 2x Customer Service Advisors to support increased business demand and our continued growth. We would also be open to considering part-time applicants for this position. You will need to have a strong customer-focused background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. You will handle enquiries, issues, and service requests, ensuring timely resolution through the use of influencing, assertive negotiation, and conflict resolution skills. You will also need to have a genuine passion for helping people and contributing meaningfully to Valda Energy’s mission of delivering smart, reliable energy solutions to businesses across the UK.
The day-to-day responsibilities will include but are not limited to the following:
- Answer customer queries through various channels (emails, calls and chats) promptly to enhance the customer service experience
- Patiently listen to customers to address their concerns adhering to a first contact resolution approach
- Accurately record and log interaction with customers and update account information
- Work with management & other departments to maintain best practices for effective communication with customers
- Maintain knowledge of updated company processes and policies to provide accurate guidance to customers
- Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience
- Willing to learn to apply company policy and process to customer solutions
- Support the company’s ‘one team’ culture
The Spark we're Looking For
- Minimum of 1 year’s prior experience in a customer-facing role
- Communicates clearly and confidently, both verbally and in writing, explaining information effectively while engaging positively with customers and colleagues
- Takes a proactive and resourceful approach to identify issues and deliver practical solutions that enhance customer satisfaction
- Pays close attention to detail, ensuring accuracy in handling information and processes to maintain high-quality service
- Prioritises customers’ needs in every interaction, consistently delivering a supportive, efficient, and positive experience
- Demonstrates resilience by staying calm and focused under pressure, confidently navigates multiple systems, and adapts quickly to changing priorities to maintain excellent service levels
Perks that Power Your Journey
- Annual salary up to £26k
- Company annual bonus scheme
- 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
- Private Medical Insurance with Vitality Health
- Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 4%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com
Customer Service Advisor Bicester employer: Valda Energy Limited
Valda Energy is an exceptional employer located in Bicester, dedicated to fostering a supportive and innovative work culture. With a strong emphasis on employee growth through structured training opportunities and a range of benefits including private medical insurance and generous annual leave, we ensure our team members thrive both personally and professionally. Our commitment to collaboration and customer-first values creates a dynamic environment where every employee can contribute meaningfully to our mission of delivering smart energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Bicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Valda Energy Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Valda Energy Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor Bicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Valda Energy Limited:Your cover letter is your chance to shine! Tell us why you want to work at Valda Energy Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Valda Energy Limited!
How to prepare for a job interview at Valda Energy Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
