At a Glance
- Tasks: Help resolve customer complaints and ensure exceptional service every day.
- Company: Join Valda Energy, a fast-growing energy supplier focused on innovation and customer satisfaction.
- Benefits: Enjoy up to £26k salary, annual bonuses, 25+ days leave, private medical insurance, and more!
- Other info: We welcome applicants from all backgrounds and support your recruitment experience.
- Why this job: Be part of a supportive culture that values communication, collaboration, and personal growth.
- Qualifications: 1 year in customer service; strong communication and problem-solving skills required.
The predicted salary is between 20800 - 36400 £ per year.
The Energy Revolution.
Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.
How You Will Energise Our Team
We take pride in ensuring that our customers receive the highest level of customer service. To support us to achieve this aim, we’re seeking a Customer Relations Specialist to work in our Customer Relations Team. The role will champion the customer through effective investigation and resolution of complaints, in line with regulatory requirements, company policy and procedures and service standards.
As an individual driven by achieving the best possible services for our customers, you’ll be responsible for liaising directly with internal business stakeholders to identify root cause and you will be the voice of the customer. You will ensure that the complaint is resolved in a timely and efficient manner keeping in mind that communication is vital to providing a great customer experience. You will be responsible for writing high-quality responses to customers, outlining the actions taken to resolve their complaint.
Your day-to-day responsibilities will include but not be limited to:
- Manage escalated complaints in accordance with company SLA’s
- Attempt to achieve a positive resolution for all escalated customer complaints received via phone, email or social media
- Foster a Customer First attitude to ensure our customers are at the heart of everything we do
- Proactively flag potential problems and risks to the Customer Relations Manager and work towards proposing solutions
- Offer guidance on complaint handling processes and sharing outcomes of reviews to the wider business
- Review complaints received via all channels such as Trustpilot, Google Reviews and all social media platforms
- Provide monthly feedback of complaint trends to the Customer Relations Manager
- Handle cases referred by the Energy Ombudsman to secure a fair outcome
- Maintain up to date knowledge of company processes and policies
The Spark we're looking for
- Proven experience in a customer-focused environment, delivering high-quality service and support
- Strong background in managing and resolving customer complaints with professionalism and empathy
- Exceptional problem-solving abilities, with a proactive approach to identifying solutions and preventing repeat issues
- Excellent communication skills, both written and verbal
- Able to review complex information with a view to ensuring the customer is provided with a fair outcome to their complaint
- Confident at challenging others in an articulate manner when required to be the voice of the customer
- Existing knowledge of the energy and/or utilities sector (desired)
- Knowledge of the Energy Ombudsman processes (desired)
Perks That Power Your Journey
- Annual Salary up to £26k
- Company annual bonus scheme
- 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
- Private medical insurance with Vitality Health
- Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 5%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com
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Customer Relations Specialist in Bicester employer: Valda Energy Limited
Valda Energy Limited is an exceptional employer located in Bicester, offering a dynamic work environment that fosters innovation and collaboration. Employees benefit from a competitive salary, annual bonus schemes, and private medical insurance, alongside ample opportunities for professional growth within the Business Change team. The company's commitment to service excellence ensures that every team member plays a vital role in driving impactful projects that align with strategic business objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Specialist in Bicester
✨Tip Number 1
Familiarise yourself with Valda Energy's core values: communicate, collaborate, own it, embrace change, and put the customer first. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common customer complaints in the energy sector and think about how you would handle them. Being prepared with specific examples of how you've resolved similar issues can showcase your problem-solving skills and understanding of the industry.
✨Tip Number 3
Network with current or former employees of Valda Energy on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your experience in customer service and administrative roles by highlighting specific achievements. Use metrics where possible to illustrate your impact, such as improvements in customer satisfaction scores or efficiency in complaint resolution.
We think you need these skills to ace Customer Relations Specialist in Bicester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Customer Relations Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to resolve complaints effectively. Use specific examples from your past experience to demonstrate your skills in communication, problem-solving, and empathy.
Highlight Relevant Experience:In your CV, emphasise your previous roles in customer service and administrative work. Include any experience you have in the energy or utilities sectors, even if it's not extensive, and focus on your achievements in resolving customer issues.
Proofread Your Application:Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, professional, and accurately reflect your qualifications.
How to prepare for a job interview at Valda Energy Limited
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Valda Energy's core values: communicate, collaborate, own it, embrace change, and put the customer first. Be prepared to discuss how you embody these values in your previous roles.
✨Showcase Your Communication Skills
As a Customer Relations Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've effectively resolved customer complaints in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and proposed solutions. Highlight your analytical skills and how you've approached complex customer concerns in a fair and empathetic manner.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
