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- Tasks: Lead and improve corporate services to deliver exceptional customer experiences.
- Company: Join Valda Energy, a fast-growing energy supplier with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus scheme, generous leave, and private medical insurance.
- Why this job: Make a real impact in a dynamic environment while fostering client relationships.
- Qualifications: Proven leadership in customer service and strong analytical skills required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 50000 - 55000 £ per year.
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.
Perks that Power Your Journey:
- Annual Salary up to £55k
- Company annual bonus scheme
- 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
- Private Medical Insurance with Vitality Health
- Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 5%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
How you will Energise Our Team:
At Valda Energy, we take pride in delivering the highest standards of customer service. The Corporate Service Manager will be responsible for building, leading, and continuously improving a high-performing corporate service function. This role plays a critical part in delivering exceptional service standards, strengthening client relationships, and ensuring long-term customer retention. Working closely with the Corporate Business Development Manager, the Corporate Service Manager will align service delivery with commercial objectives to drive increased sales performance and enhance the overall customer experience.
Key day-to-day responsibilities include, but are not limited to:
- Build and lead a scalable corporate service function that supports business growth and delivers a consistently high-quality, best-in-class customer experience
- Own end-to-end service delivery for corporate clients, ensuring operational excellence, efficiency, and continuous improvement
- Develop and maintain strong relationships with corporate clients and third-party intermediaries (TPIs), acting as a trusted advisor and escalation point
- Conduct regular service reviews with clients and TPIs (including face-to-face meetings where required) to ensure expectations are met and exceeded
- Partner closely with the Corporate Business Development Manager and senior stakeholders to support sales performance, client retention, and overall commercial strategy
- Contribute to revenue growth through effective onboarding, retention strategies, and identifying upsell opportunities
- Lead, develop, and embed a high-performing service culture with strong governance, accountability, and performance standards
- Oversee and manage key service metrics (KPIs/SLAs), using data and customer insights to inform decisions and drive performance improvements
- Identify service gaps, risks, and opportunities, implementing practical and sustainable solutions to enhance processes, systems, and customer outcomes
- Champion the voice of the customer across the business, ensuring feedback is embedded into service improvements and decision-making
- Foster a culture of collaboration, innovation, and continuous improvement across teams
The Spark we're Looking For:
- Senior leadership experience in customer service, operations, or service delivery, with a proven track record of building and scaling service functions
- Strong understanding of the B2B customer lifecycle, retention strategies, and delivering KPIs/SLAs using data-driven insights
- Experience partnering with commercial teams to drive growth, manage senior client relationships, and handle escalations
- Experience in the energy or regulated sectors, or within high-growth/scale-up environments (desirable)
- Exposure to third-party intermediary (TPI) channels and familiarity with CRM/customer analytics tools (desirable)
- Strong leadership and team development skills with the ability to lead and develop high-performing teams
- Excellent stakeholder management and communication skills, with the ability to influence at a senior level
- Strategic and operational thinker with a proactive, customer-focused, and problem-solving mindset
- Strong analytical ability with a focus on performance, continuous improvement, and achieving service excellence
- Commercial awareness and experience driving change or transformation initiatives (desirable)
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com.
Corporate Services Manager in Bicester employer: Valda Energy Limited
Contact Detail:
Valda Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Services Manager in Bicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Valda Energy’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission to deliver exceptional service and drive innovation in the energy market.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can energise our team and contribute to our growth. Keep it concise and focus on your achievements that relate to customer service and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen!
We think you need these skills to ace Corporate Services Manager in Bicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Corporate Services Manager role. Highlight your relevant experience in customer service and operations, and show us how you align with our core values at Valda Energy.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've built high-performing teams or improved service delivery in previous roles. Numbers and results speak volumes!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for innovation and customer service!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Valda Energy Limited
✨Know Your Stuff
Before the interview, dive deep into Valda Energy's mission and values. Understand their approach to customer service and how they challenge the marketplace. This will help you align your answers with their core values and demonstrate that you're a great fit.
✨Showcase Your Leadership Skills
As a Corporate Services Manager, you'll need to lead a high-performing team. Prepare examples of how you've successfully built and scaled service functions in the past. Highlight your experience in managing KPIs and SLAs, as well as your ability to foster a culture of collaboration and continuous improvement.
✨Be Data-Driven
Valda Energy values data-driven insights. Be ready to discuss how you've used data to inform decisions and drive performance improvements in previous roles. Bring specific metrics or outcomes to the table to showcase your analytical skills and strategic thinking.
✨Engage with Questions
Prepare thoughtful questions about the role and the company. Ask about their current challenges in service delivery or how they envision the Corporate Services Manager contributing to their growth. This shows your genuine interest and helps you assess if the company is the right fit for you.