At a Glance
- Tasks: Support customers with empathetic conversations and find sustainable payment solutions.
- Company: Valda Energy, a dynamic energy supplier focused on innovation and customer service.
- Benefits: Up to £27k salary, annual bonus, 25+ days leave, private medical insurance, and more.
- Other info: Enjoy a vibrant office culture with snacks, events, and career development opportunities.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Experience in collections or customer service, strong communication skills, and problem-solving abilities.
The predicted salary is between 26810 - 32768 £ per year.
The Energy Revolution Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture.
How you will Energise Our Team
We are looking for a Collections Advisor to join our team. In this role, you'll support customers through empathetic, solution-focused conversations, helping them find affordable and sustainable payment arrangements while delivering positive outcomes for both the customer and the business. Working as part of our collaborative, office-based team, you'll manage customer enquiries across multiple channels, take ownership of cases, and contribute to delivering excellent customer service.
Your day to day responsibilities will involve but not be limited to the following:
- Manage customer arrears, taking ownership of cases and resolving enquiries across phone, email, and other communication channels.
- Build positive relationships with customers by understanding their circumstances and agreeing affordable, sustainable payment solutions that balance customer needs with business objectives.
- Handle difficult conversations with empathy, resilience, and professionalism, using effective negotiation, influencing, and conflict resolution skills.
- Apply your knowledge of commercial utilities recovery and disconnection processes, working with customers and debt recovery partners and completing regulated Smart Energy Code activities, including remote disconnections and reconnections (following successful Enhanced Security Screening).
- Investigate customer queries by carrying out desktop research, verifying customer details, and resolving liability and usage enquiries.
- Maintain accurate customer records, ensuring all interactions and account information are recorded and kept up to date.
- Work collaboratively with colleagues and management to deliver best practice customer communications, contribute to our One Team culture, and support continuous service improvements.
- Keep up to date with company policies, processes, and industry requirements to deliver compliant, customer-focused solutions and consistently achieve performance targets.
Perks that Power Your Journey
- Annual Salary up to £27k.
- Company annual bonus scheme.
- 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month.
- Private Medical Insurance with Vitality Health.
- Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more.
- Life Insurance policy, providing coverage at four times your salary.
- Employee Assistance Programme offering confidential support and guidance.
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office.
- Salary sacrifice pension scheme where we will match contributions up to 5%.
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best.
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards.
The Spark we're Looking For
- Prior experience in a collections role, with the ability to manage customer arrears and negotiate positive outcomes.
- Confidence working within a regulated environment, with a strong appreciation of compliance and industry standards.
- Excellent customer service and communication skills, including the ability to handle difficult conversations with empathy and professionalism.
- Strong analytical, problem-solving, and decision-making skills, with the ability to investigate issues and identify the right solution.
- Confidence using IT systems and managing multiple tasks in a fast-paced environment.
- A proactive, collaborative approach and a commitment to delivering positive outcomes for customers and the business.
- CICM qualification (desirable).
- The right to work in the UK and the ability to successfully complete Enhanced Security Screening.
Collections Advisor Bicester employer: Valda Energy Limited
Valda Energy Limited is an exceptional employer located in Bicester, offering a dynamic work environment that fosters innovation and collaboration. Employees benefit from a competitive salary, annual bonus schemes, and private medical insurance, alongside ample opportunities for professional growth within the Business Change team. The company's commitment to service excellence ensures that every team member plays a vital role in driving impactful projects that align with strategic business objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor Bicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Valda Energy Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Valda Energy Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Advisor Bicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Valda Energy Limited:Your cover letter is your chance to shine! Tell us why you want to work at Valda Energy Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Valda Energy Limited!
How to prepare for a job interview at Valda Energy Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
