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- Tasks: Manage billing processes and resolve customer issues in a dynamic energy company.
- Company: Valda Energy, a fast-growing energy supplier with a focus on innovation.
- Benefits: Up to £24k salary, annual bonus, 25 days leave, private medical insurance, and more.
- Why this job: Join a supportive team and make a real impact in the energy sector.
- Qualifications: Customer service experience, attention to detail, and strong Excel skills.
- Other info: Enjoy social events, training opportunities, and a culture that values collaboration.
The predicted salary is between 19200 - 28800 £ per year.
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.
Our Billing & Settlement department is the key area of the business. The billing team are responsible for ensuring our customers are billed efficiently and accurately. The area is accountable for processes that ensure effective management of the electricity and gas industry settlements journey. The role will cover all NHH (non-half hourly) and HH (half hourly) portfolios to ensure the accuracy of our industry data in line with the industry guidelines.
The day-to-day responsibilities will include:
- Working daily Billing processes including Billing fails and alerts
- Resolving billing issues, preventing us from creating customer invoices
- Meter read validation in both Gas & NHH Electricity to optimise Industry Settlement Performance
- Supply Point administration for electricity & gas, e.g. resolving erroneous transfers and disputed reads
- Contacting customers via phone or email to resolve issues as required
- Working internal mailbox daily, updating account information and responding to customers in a timely manner
- Supporting the business through operational effectiveness and delivery of KPIs
- Improving Meter read performance by analysing the portfolio and resolving Meter points that need focus
The Spark we're Looking For:
- Minimum of 6 month’s experience working in a Customer Service or Administrative position
- Attention to detail and numbers when looking at customer accounts
- Effective time management skills
- Effective problem-solving skills and able to analyse data
- Working within a team environment, supporting colleagues and contributing to a positive workplace culture
- Strong Excel skills
Perks that Power Your Journey:
- Annual Salary up to £24k
- Company Annual Bonus Scheme
- 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
- Private Medical Insurance with Vitality Health
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 4%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com.
Billing and Settlement Coordinator in Bicester employer: Valda Energy Limited
Contact Detail:
Valda Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing and Settlement Coordinator in Bicester
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those at Valda Energy. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Valda Energy's values and recent projects. Show us how your skills align with our mission to drive business success through smart energy solutions.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to customer service and problem-solving, as these are key for the Billing & Settlement Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Billing and Settlement Coordinator in Bicester
Some tips for your application 🫡
Show Your Passion for Energy: When writing your application, let your enthusiasm for the energy sector shine through! We love candidates who are excited about innovation and customer service, so share any relevant experiences or projects that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Billing and Settlement Coordinator role. Highlight your experience in customer service and administration, and don’t forget to mention your strong Excel skills – we’re keen on those!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, attention to detail is crucial in this role, so show us you’ve got it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value at Valda Energy!
How to prepare for a job interview at Valda Energy Limited
✨Know Your Numbers
As a Billing and Settlement Coordinator, you'll be dealing with numbers daily. Brush up on your Excel skills and be prepared to discuss how you've used data analysis in previous roles. This will show your attention to detail and problem-solving abilities.
✨Customer First Mindset
Valda Energy values putting the customer first. Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to exceptional service.
✨Team Player Vibes
Collaboration is key at Valda Energy. Prepare to talk about how you've supported colleagues in previous roles. Highlight any team projects or initiatives you've been part of, showcasing your ability to contribute positively to a workplace culture.
✨Embrace Change
The energy sector is always evolving, and so is Valda Energy. Be ready to discuss how you've adapted to changes in your previous jobs. Share specific examples of how you embraced new processes or technologies, showing that you're flexible and open to growth.
