Collections Administrator in Banbury

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech‐led, and customer‐focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Perks That Power Your Journey

• Annual Salary up to £24k
• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
• Private Medical Insurance with Vitality Health
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 5%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

How You Will Energise Our Team

Work as part of a team to support the Collections department with the day-to-day administration, with the goal of reducing the risk of bad debt and escalating our problem accounts through to our relevant partners. The administrator will work closely with customer accounts, internal departments and third-party agencies to resolve payment issues and ensure all processes are compliant.

Your day-to-day responsibilities will include:

• Supporting the Collections team with daily administrative tasks, helping to reduce bad debt risk and escalating problem accounts appropriately
• Following established processes to complete tasks accurately and on time, such as issuing collection reminders via post and SMS, contacting meter operators, and updating payment records
• Responding promptly and professionally to emails from customers, suppliers, internal departments, and third-party partners
• Accurately recording and logging all customer interactions and account updates to ensure compliance and audit readiness
• Managing accounts through the disconnection process in line with company policy and industry guidelines
• Building effective working relationships with internal teams and external stakeholders to resolve payment issues efficiently
• Providing feedback to your line manager to support continuous improvement in customer service, response times, and team processes

The Spark we're looking for

• Strong time management skills, with the ability to prioritise tasks effectively and manage a varied workload
• Confident using Microsoft Office applications, particularly Excel, Word, and Outlook
• Experience using mail merge software is desirable
• Able to organise and manage competing priorities, setting clear focus areas while multitasking where required
• Effective problem‐solving skills, with the ability to analyse data and make informed decisions
• Self‐motivated with a confident work ethic and strong written and verbal communication skills
• A collaborative team player who is willing to learn, develop, and adapt within a fast‐paced, evolving environment

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com.