At a Glance
- Tasks: Lead international technical support and training for life safety solutions.
- Company: Join Potter Global Technologies, a leader in life safety innovation.
- Benefits: Employee ownership, generous PTO, and continuous learning opportunities.
- Other info: Dynamic team culture focused on collaboration and innovation.
- Why this job: Make a global impact while developing your technical expertise and leadership skills.
- Qualifications: Experience in fire safety systems and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
International Technical Support & Training Manager# International Technical Support & Training Manager PORTSMOUTH, Hampshire PO3 5QD## Overview Salary Range£50,000.00 - £60,000.00 Salary/year Position Type Full Time## Description**Join Us as an International Technical Support & Training Manager at Potter Global Technologies**At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started.
We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.
Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner.
And our mission?
With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.
As an International Technical Support & Training Manager**,** you will lead international technical support, customer training, and technical education activities for our Potter and Safe Signal product ranges outside of the United States.
Based at our Portsmouth, UK office and training facilities, you will become the recognized technical expert for our N2 Nitrogen Corrosion Prevention Solutions, Suppression Switches, and Releasing Panels, supporting global growth and customer success.
Our team is looking for someone with strong fire systems expertise who is passionate about training, technical leadership, and customer engagement.
In this role, you will support distributors, engineers, consultants, and installers through technical training, webinars, product support, and education programs designed to drive market adoption and technical excellence worldwide.
If you enjoy combining hands-on technical knowledge with customer interaction, presentation, and international collaboration, this could be the perfect opportunity for you.## What You’ll Do• Serve as the lead international technical support expert for Potter and Safe Signal products.
- Provide advanced technical support and troubleshooting for N2 Nitrogen Corrosion Prevention Systems, Suppression Switches, and Releasing Panels.
- Support distributors, installers, consultants, engineers, and end users with technical guidance and issue resolution.
- Manage technical escalations and international RMA processes in collaboration with engineering and product teams.
- Develop and deliver international technical training programs, webinars, workshops, and certification courses.
- Create and maintain technical training materials, presentations, manuals, and digital learning resources.
- Deliver classroom, hands-on, and on-site training at our Portsmouth facilities and international customer locations.
- Support and mentor regional technical teams and trainers to ensure consistent global technical support standards.
- Act as the technical subject matter expert for N2 corrosion prevention and suppression solutions.
- Educate customers and partners on corrosion prevention, nitrogen applications, suppression integration, and system benefits.
- Support sales and business development teams through technical presentations, demonstrations, and customer engagement.
- Represent Potter and Safe Signal at trade shows, seminars, and industry events worldwide.
- Collaborate with engineering, product management, and marketing teams on product launches, customer education, and continuous improvement initiatives.
- Maintain knowledge of international industry standards, regulations, and emerging technologies.
- Take on additional responsibilities as needed to support business objectives and team success.## Qualifications## What You Bring**Experience That Drives Success*** Extensive experience within the fire alarm, suppression, or life safety systems industry.* Strong technical knowledge of:
- + Releasing panels
- + Suppression systems
- + Fire alarm interfaces
+ System commissioning and troubleshooting* Proven experience in technical support, field engineering, commissioning, technical training, or technical leadership roles.* Experience delivering technical training to engineers, distributors, and customers.* Experience developing structured technical training programs or certification programs.* Strong presentation, communication, and public speaking skills.* Ability to explain complex technical concepts clearly and confidently to diverse audiences.* Strong problem-solving and diagnostic capabilities.* Comfortable working internationally across multiple regions and cultures.* Willingness to travel internationally on a regular basis.**Key Strengths & Skills*** Experience with nitrogen generation or corrosion prevention systems.* Experience supporting international distribution networks and technical partner.* Knowledge of international fire protection standards and suppression applications.* Experience leading webinar programs and digital technical education initiatives.* Previous leadership or senior technical management experience.* Background as a commissioning engineer, systems engineer, technical trainer, or technical support manager.* Recognized technical expert with a hands-on, solutions-focused approach.* Passion for customer education and technical excellence.* Strong leadership, mentoring, and relationship-building skills.* Professional, confident, and customer-focused communication style.* Highly organized with the ability to manage multiple international initiatives simultaneously.* Commercial awareness with the ability to support business growth through technical leadership and customer engagement.* Ability to work effectively in cross-cultural international environments.* Proficiency in Microsoft Office Suite.## Our Culture* We build strong relationships—with teammates, partners, and customers* We take pride in knowing every product we build serves the purpose of protecting lives* We listen actively, coach frequently, and own our results* We foster innovation, value curiosity, and believe that experimentation is part of growth* We create a welcoming and inclusive space where everyone belongs* We take ownership of our work—quality and safety are at the core of what we do## Benefits That Matter* Employee Ownership Program – You’re not just an employee—you’re an owner.
We share success together.* 401(k) with company match* Generous paid time off and holidays* Continuous learning and development opportunities* Financial Wellness programs including *complimentary* Certified Financial Planner sessions* Recognition programs that celebrate individual and team wins* A mission-driven team that supports life-saving outcomes, every day## Location This is a full-time position, on-site at our Portsmouth, UK location.
The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules.## Ready to Apply?Ready to make a real impact?
If you’re driven, curious, and excited to grow with a team that’s changing the world—and where you’re not just an employee but an owner—we want you on board!Join us, and let’s create safer environments together—making a global difference you’ll be proud to own. #J-18808-Ljbffr
Locations
International Technical Support & Training Manager in Hampshire, Portsmouth employer: Valcom Inc
At Potter Global Technologies, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to take ownership of their roles. Located in Portsmouth, our team enjoys generous benefits, including an Employee Ownership Program, continuous learning opportunities, and a mission-driven environment focused on saving lives. Join us to be part of a supportive community where your expertise in technical support and training will make a meaningful impact globally.
StudySmarter Expert Advice🤫
We think this is how you could land International Technical Support & Training Manager in Hampshire, Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Valcom Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Valcom Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Technical Support & Training Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Valcom Inc:Your cover letter is your chance to shine! Tell us why you want to work at Valcom Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Valcom Inc!
How to prepare for a job interview at Valcom Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
