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- Tasks: Greet visitors, manage queues, and provide information at a famous London attraction.
- Company: Join a team at one of the UK's most iconic landmarks.
- Benefits: Earn £13.85 per hour plus holiday pay with flexible shifts.
- Why this job: Be part of a vibrant community and enhance visitor experiences in a historic setting.
- Qualifications: Excellent communication skills and a positive attitude are essential; heritage interest is a plus.
- Other info: This role requires a DBS check and welcomes applications from diverse backgrounds.
Join the team at one of the UK’s most iconic landmarks. We are looking for friendly, reliable, and customer-focused individuals. This public-facing role is key to ensuring every guest enjoys a welcoming, informative, and memorable visit.
Key Responsibilities:
- Greet and assist visitors inside and outside the attraction
- Manage queues and provide directions or information
- Issue and collect media guides (audio headsets)
- Support visitor flow during major events and services
- Maintain health and safety standards at all times
What We’re Looking For:
- Excellent communication and customer service skills
- Positive attitude and ability to stay calm under pressure
- Comfortable working indoors/outdoors, standing/walking for long periods
- Flexibility with hours, including evenings and weekends
Desirable:
- Interest in British history or experience in a heritage or visitor setting
If you’re passionate about heritage, enjoy working with people, and want to be part of a unique and vibrant community, we’d love to hear from you. This role requires a DBS check.
Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Val Wade Recruitment actively welcomes applications from underrepresented communities and is proud to be an equal opportunities employer and agency.
Visitor Service Assistant employer: Val Wade Recruitment
Contact Detail:
Val Wade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Service Assistant
✨Tip Number 1
Familiarise yourself with the landmark's history and key attractions. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable in greeting and assisting visitors, especially in high-pressure situations.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Highlight your willingness to work evenings and weekends, as this is crucial for a role that requires adaptability to visitor flow.
✨Tip Number 4
Showcase your customer service experience by sharing specific examples of how you've handled challenging situations in the past. This will illustrate your ability to maintain a positive attitude under pressure.
We think you need these skills to ace Visitor Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've worked in a public-facing capacity. Emphasise your communication skills and ability to handle pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for heritage and your enthusiasm for the role. Mention specific experiences that demonstrate your customer service skills and flexibility with working hours.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and any experience you have in managing queues or providing information to visitors. This will show that you understand the key responsibilities of the role.
Prepare for the DBS Check: Since this role requires a DBS check, be ready to provide any necessary information promptly. Mention your willingness to undergo this check in your application to show your commitment to the role.
How to prepare for a job interview at Val Wade Recruitment
✨Show Your Customer Service Skills
Since this role is all about providing excellent service, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your ability to stay calm under pressure and how you handle difficult situations.
✨Demonstrate Your Passion for Heritage
Express your interest in British history or any relevant experiences you have in a heritage or visitor setting. This will show that you are not just looking for any job, but that you genuinely care about the role and the environment you'll be working in.
✨Prepare for Flexibility Questions
As the position requires flexible hours, including evenings and weekends, be ready to discuss your availability. Show that you are adaptable and willing to work during peak times, which is crucial for this role.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practice speaking clearly and confidently about your experiences. You might even want to role-play common visitor scenarios to demonstrate how you would assist guests effectively.
