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For Companies At a Glance
- Tasks: Greet visitors, manage queues, and provide information for a memorable experience.
- Company: Join a team at one of the UK's most iconic landmarks in Central London.
- Benefits: Enjoy flexible shifts, competitive pay, and holiday pay.
- Why this job: Be part of a vibrant community while sharing your passion for heritage.
- Qualifications: Excellent communication skills and a positive attitude are essential.
- Other info: DBS check required; applications from underrepresented communities are encouraged.
Join the team at one of the UK’s most iconic landmarks. We are looking for friendly, reliable, and customer-focused individuals. This public-facing role is key to ensuring every guest enjoys a welcoming, informative, and memorable visit.
Key Responsibilities:
- Greet and assist visitors inside and outside the attraction
- Manage queues and provide directions or information
- Issue and collect media guides (audio headsets)
- Support visitor flow during major events and services
- Maintain health and safety standards at all times
What We’re Looking For:
- Excellent communication and customer service skills
- Positive attitude and ability to stay calm under pressure
- Comfortable working indoors/outdoors, standing/walking for long periods
- Flexibility with hours, including evenings and weekends
Desirable: Interest in British history or experience in a heritage or visitor setting.
If you’re passionate about heritage, enjoy working with people, and want to be part of a unique and vibrant community, we’d love to hear from you. This role requires a DBS check. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.
Val Wade Recruitment actively welcomes applications from underrepresented communities and is proud to be an equal opportunities employer and agency.
Visitor Service Assistant employer: Val Wade Recruitment
Contact Detail:
Val Wade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Service Assistant
✨Tip Number 1
Familiarise yourself with the landmark's history and key facts. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in the role during any informal conversations.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable and confident when interacting with visitors, especially in busy or high-pressure situations.
✨Tip Number 3
Be prepared to showcase your flexibility. Since the role requires working evenings and weekends, think of examples from your past experiences where you've successfully adapted to changing schedules or demands.
✨Tip Number 4
Network with current or former employees of the attraction if possible. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Visitor Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've worked in a public-facing capacity. Emphasise skills like communication and problem-solving, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for heritage and your ability to provide excellent visitor experiences. Mention specific examples of how you've handled customer interactions or worked under pressure in previous roles.
Highlight Flexibility: Since the role requires flexible shifts, clearly state your availability in your application. Mention your willingness to work evenings and weekends, as well as your ability to adapt to changing schedules.
Show Enthusiasm for the Role: In your application, express your enthusiasm for working at one of the UK’s iconic landmarks. Share why you’re interested in the role and how it aligns with your personal interests, especially if you have a passion for British history.
How to prepare for a job interview at Val Wade Recruitment
✨Show Your Customer Service Skills
As a Visitor Service Assistant, your ability to communicate effectively and provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully assisted customers or resolved issues, showcasing your friendly and helpful nature.
✨Demonstrate Flexibility
This role requires flexibility with working hours, including weekends and evenings. Be ready to discuss your availability and willingness to adapt to the needs of the attraction, as this will show your commitment to the job.
✨Express Your Passion for Heritage
Since the position involves working at a heritage site, it’s beneficial to express your interest in British history or any relevant experience you have in a similar setting. This can help you stand out as a candidate who genuinely cares about the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations, such as managing queues or assisting visitors during busy events. Think through potential challenges and how you would respond to ensure a positive visitor experience.
