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For Companies At a Glance
- Tasks: Manage academic appeals, misconduct, and complaints while ensuring compliance with university policies.
- Company: Join a world-renowned university and be part of the Vice Chancellor's office team.
- Benefits: Earn £19.64 per hour in a temporary role with potential for valuable experience.
- Why this job: Make a real impact by supporting students and upholding the university's reputation.
- Qualifications: Degree level education or relevant experience; strong communication and administrative skills required.
- Other info: Val Wade Recruitment encourages applications from underrepresented communities and values diversity.
Job Description
Student Casework Officer, University, Temporary role, £19.64 per hour, 3 months initially
World-renowned university needs a highly organised and detail-oriented Student Casework Officer. As part of the Vice Chancellor’s office section, you will be responsible for managing the processes related to academic appeals, academic and student misconduct and complaints.
Main duties and responsibilities
- Manage academic appeals, misconduct, and complaints
- Responsible for updating and maintaining University information
- Requires careful judgement and adherence to procedures
- Avoid legal risks for the University
- Manage caseload of appeals, misconduct, complaints, and fitness to practise concerns
- Follow University policies and procedures
- Provide advice and information to students
- Operate within University regulations and external requirements
- Deliver outstanding, professional, efficient, and consistent service
- Part of the Vice Chancellor's Office section
- Handle significant and complex workload
- Ensure consistent implementation of criteria
- Support students, staff, academics, and external stakeholders
- Maintain confidentiality and data protection
- Uphold the University's reputation
- Promote fairness and transparency
- Stay updated on relevant regulations and requirements
- Mitigate risks and maintain compliance
Desired skills and attributes
- Experience in managing and delivering administrative processes to deadlines
- Preferably Higher Education sector experience with Casework
- Knowledge of Governance, Compliance, Policy and applying standards to strict criteria
- Ability to maintain high standards of accuracy and reliability
- Experience of managing own workload and using own initiative
- Effective verbal and written communication skills
- Educated to degree level or equivalent, or relevant experience
- Relevant IT skills
- Relevant administrative skills
- Experience in casework and student/client support work in higher education or related organisation
- Familiarity with regulatory frameworks and quasi-legal terminology
- Proficiency in creating and maintaining accurate case note and files
- Collaborative work, valuing the contribution of others and sharing knowledge
Due to the large number of applicants that we receive, only shortlisted candidates will be contacted.
Val Wade Recruitment are actively looking for applicants from underrepresented communities and pride ourselves as an equal opportunities’ employer and agency.
Student Casework Officer employer: Val Wade Recruitment
Contact Detail:
Val Wade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Casework Officer
✨Tip Number 1
Familiarise yourself with the specific policies and procedures of the university regarding academic appeals and misconduct. This knowledge will not only help you understand the role better but also demonstrate your commitment and preparedness during any discussions.
✨Tip Number 2
Network with current or former employees in similar roles within the higher education sector. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach when discussing your suitability for the position.
✨Tip Number 3
Prepare to discuss your experience with casework and administrative processes in detail. Be ready to share specific examples that highlight your organisational skills and ability to manage a complex workload effectively.
✨Tip Number 4
Stay updated on current regulations and compliance issues relevant to higher education. Showing that you are proactive about understanding these areas will set you apart as a candidate who is serious about upholding the university's standards.
We think you need these skills to ace Student Casework Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and required skills for the Student Casework Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in casework and administrative processes. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the university. Provide specific examples of your experience in managing academic appeals or similar processes, and explain how you can contribute to maintaining the university's reputation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Student Casework Officer role.
How to prepare for a job interview at Val Wade Recruitment
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities of a Student Casework Officer. Familiarise yourself with academic appeals, misconduct processes, and the importance of confidentiality. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Organisational Skills
Given the nature of the job, it's crucial to highlight your organisational abilities. Prepare examples from your past experiences where you successfully managed multiple cases or projects simultaneously. This will illustrate your capability to handle the significant workload expected in this position.
✨Demonstrate Effective Communication
As a Student Casework Officer, you'll need to communicate clearly with students and staff. Be ready to discuss how you've effectively communicated complex information in previous roles. Practising your verbal and written communication skills before the interview can also give you an edge.
✨Familiarise Yourself with Relevant Regulations
Understanding the regulatory frameworks and quasi-legal terminology related to higher education is essential. Research current regulations that impact student casework and be prepared to discuss how you would apply these in your role. This shows your commitment to compliance and risk mitigation.
