At a Glance
- Tasks: Provide top-notch customer service and manage membership records in a dynamic team.
- Company: Join a high-profile professional membership body with an international reach.
- Benefits: Enjoy a competitive salary, hybrid working, and a friendly work environment.
- Other info: Perfect for those seeking part-time work with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive setting.
- Qualifications: Great organisational skills and customer service experience are essential.
The predicted salary is between 30240 - 33660 £ per year.
Membership and Customer Service Administrator, part-time job share (Wednesdays and Thursdays) 9:30-17:30, permanent hybrid, London, Professional Membership Body, £30,600 (£12,240 for 2 days)
High profile Professional Membership body based in London, with an International reach requires a part time Membership and Customer Service Administrator to join their friendly team.
This is a permanent role working 2 days a week (Wednesdays and Thursdays) and is a job share.
It is hybrid working.
You will work from templates and ensure first class customer service and use the SAP database to update Members' details and process payments.
- Main responsibilities
- Customer service by email & phone, dealing with general enquiries on membership, conferences and payments
- Membership database administration; dealing with enquiries and sales
- Assisting with events administration as required
- Maintain and update membership records of all classes, dealing with bounce backs, researching new emails and physical addresses, and updating the system
- Perform routine data checks to ensure that we regularly delete duplicate accounts and process membership applications and payments to ensure accuracy
- Assist in the annual membership renewals process - review data, coordinate renewal process, process marketing emails to members and follow renewal marketing schedule requirements.
Respond to queries raised through this process.
- Respond accurately and promptly to enquiries received by telephone and emails sent to the Membership email box, and provide excellent customer service - maintain a reference file of standard communications
- Assist with managing membership events-draft invitations, answer enquiries, manage registrations, and adhere to the marketing schedule for invitations
- Actively promote and sell memberships and services and look to upsell members to other products and services.
- Process and analyse reports and listings as requested by the Membership Manager and other departments
- Liaise with the Regional Office Directors and Group Member Client Relationship Manager to ensure they receive materials to promote activities and information required for regional membership campaigns
Person specification and skills
- Great organisational skills; proactive approach with excellent customer service skills
- First class written and verbal communication
- Flexible approach with great time management
- Attention to detail, Diplomatic and friendly demeanour
- 3 A Levels or similar qualification level
- Customer Service experience
- Experience of working with databases and an ability to learn quickly
If you have a Business related Degree level qualification that would be of interest.
It would also be useful if you have handled high volumes of data and worked in a membership or business to business environment.
Advanced Excel skills would be a bonus as would direct marketing experience. If you are able to travel with work occasionally that would be useful.
Due to the large number of applications that we receive, only shortlisted applicants will be contacted.
Val Wade Recruitment are actively looking for applicants from underrepresented communities, and pride ourselves as an equal opportunities' employer and agency.
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Membership Administrator employer: Val Wade Recruitment
Join a leading organisation dedicated to maintaining high standards in Education and Care, where your role as a Senior Administrator will be pivotal in supporting inspection teams and senior leaders. Located in the vibrant Canary Wharf, London, we offer a collaborative work culture that values diversity and inclusion, alongside opportunities for professional growth and development. With a commitment to equal opportunities, we ensure that every team member can thrive and contribute to making a meaningful impact on a national scale.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Administrator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Val Wade Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Val Wade Recruitment and let us see your personality shine through!
We think you need these skills to ace Membership Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Val Wade Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Val Wade Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Val Wade Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Val Wade Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Val Wade Recruitment will surely appreciate.
