Front of House Regional Manager.

Front of House Manager – Student Accommodation, Permanent, Southwark / London, £36,008 – £43,854, 9-5pm Monday to Friday, On-Site We are seeking an experienced Front of House / Operations Manager to lead the daily operations of a newly developed student residence in Southwark, London. As the on-site lead, you’ll play a vital role in building a welcoming, well-managed environment, ensuring that services run smoothly and students feel safe, supported, and at home. Manage and motivate a front-of-house reception team to provide exceptional service. Work closely with an external facilities management partner to oversee maintenance, cleaning, and security standards. Ensure compliance with university service standards, GDPR, and health and safety procedures. Manage operational systems, including the Property Management System, finance records, and rota planning. Support student wellbeing by serving as the first point of contact for pastoral matters and community building. Monitor and maintain service KPIs, budgets, and occupancy targets. Experience managing teams in a customer-facing environment (e.g. hospitality, accommodation, or student services). Proven track record in delivering excellent customer service. Strong understanding of operational procedures, compliance, and safety in a residential setting. Comfortable using Property Management Systems and Microsoft tools (Excel, Teams, SharePoint). Ability to handle emergencies, resolve complaints, and support student wellbeing. Experience working in Higher Education or student accommodation. Familiarity with health and safety procedures including PEEPs, fire safety, and emergency planning. Be part of a diverse, inclusive, and values-driven university community. Help shape a new residence from the ground up. Excellent pension scheme and holiday entitlement. Opportunities for career development and training. If you have the skills and experience detailed above, please apply today and help create an exceptional student living experience.