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- Tasks: Handle and resolve customer complaints while ensuring quality service.
- Company: Friendly insurance company with a supportive team atmosphere.
- Benefits: Hybrid working, competitive salary, and regular support meetings.
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Make a difference by helping customers and improving services.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 30000 £ per year.
Complaints Administrator needed to join a lovely team. Hybrid working, you will work from home 3 days a week and from the office 2 days a week. You will handle and resolve complaints, breaches and Data Subject Access Requests (DSARs). This Insurance company prides itself on creating a great working atmosphere with regular support meetings to ensure you are enjoying your role.
Responsibilities include:
- Ensuring a successful outcome for advisers and customers
- Ensuring that the quality of services continues to meet and be recognised for leading the market
- Handling and managing Customer and Distributor complaints from receipt to resolution
- Ensuring that complaints are investigated diligently and fairly and the correct outcome is reached, paying due consideration to customer vulnerabilities
- Responding to complaints within regulatory deadlines and company service level agreements
- Resolving complaints as Summary Resolution or Final Response, as appropriate
- Assisting the Quality Assurance and Complaints Manager with responses to complaints referred by the Financial Ombudsman Service
- Assisting with the oversight of all breach cases including the resolution of individual breaches and liaising with the relevant parts of the business to support resolution
- Managing DSARs from receipt of the request to disclosure of the requested information, within regulatory deadlines
- Providing feedback to Operational Team Managers to ensure competency of the Operations department is maintained and improved
- Providing relevant and valuable feedback to other department managers (i.e. Claims, Underwriting) in a timely manner
- Liaising with IT Team to raise system issues and suggest meaningful ways to improve the service
- Ensuring Standard Operating Procedure documents are reviewed against documented review dates
- Maintaining documents when changes in process are implemented through regulatory change, breach
Complaints Handler employer: Val Wade Recruitment
Contact Detail:
Val Wade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling. Think about your past experiences and how they relate to resolving customer issues effectively. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use examples that highlight how you've successfully managed complaints or difficult situations in the past. This will demonstrate your ability to handle the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Handler role. Highlight any relevant experience you have in handling complaints or customer service, and don’t forget to mention your ability to work under pressure and meet deadlines!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific skills that align with the job description, like your attention to detail and your knack for resolving issues effectively.
Showcase Your Communication Skills: As a Complaints Handler, communication is key! In your application, demonstrate your ability to communicate clearly and professionally. Use examples from your past experiences where you’ve successfully resolved complaints or handled difficult situations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Val Wade Recruitment
✨Know Your Stuff
Make sure you understand the role of a Complaints Handler inside out. Familiarise yourself with common complaints processes, regulatory deadlines, and how to handle Data Subject Access Requests (DSARs). This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Empathy
In this role, you'll be dealing with customers who may be upset or frustrated. Prepare examples from your past experiences where you've successfully resolved complaints or handled difficult situations with empathy and professionalism. This will demonstrate your ability to manage customer vulnerabilities effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture and how they support their team. You might ask about the regular support meetings mentioned in the job description or how they ensure quality service. This shows you’re genuinely interested in being part of their lovely team.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing how you would handle specific complaints or breaches. The more comfortable you are speaking about your skills and experiences, the better you'll perform in the actual interview.