Communications Officer (London Area)

Digital Communications Officer, fixed term contract until March 2026, £29,500, London hybrid working. Great opportunity in Digital Communications! This role offers flexible working which can be mainly from home (compressed hours can be negotiated), and benefits include 30 days paid annual leave plus Bank Holidays and your birthday off too!

Contribute to an impactful team and help deliver key projects. Reporting to the Head of Communications you will:

• Develop and execute the social media plan, ensuring that activity aligns with the organisation’s strategic priorities, and develop a holistic social media approach based on organisational objectives.
• Support the Head of Communications on website development and management, updating, editing and improving pages, using a CMS, sourcing content and ensuring accessibility.
• Lead on newsletter communications, developing customer journeys through the CRM and implementing effective segmentation of audiences and messages.
• Lead on internal communications by writing and sending a weekly staff email, updating the intranet.
• Generate case studies and other content across all digital channels and proactively contribute to the editorial calendar, ensuring relevant content is promoted at the optimal time on the most effective channels.
• Collate and design documents - evidence reviews and reports.
• Engage and respond to social media engagements, proactively reaching out and creating opportunities.
• Manage the central communications and enquiries inboxes, responding to and triaging enquiries from external and internal sources.
• Create videos and graphics highlighting the organisation’s work - support the creation of videos and podcasts featuring ambassadors and projects.
• Lead on evaluating the impact of social media and related activity and recommending action to maximise achievement of objectives.
• Grow the online presence, and scope further opportunities in line with business objectives.
• Work with colleagues to deliver the webinar programme.
• Work with Programmes and Corporate Affairs teams to promote events, coordinating social media marketing - provide administrative support for events when required.
• Provide Admin support for the Communications team, as required.
• Update the CRM as required.

Experience and Skills needed:

• Knowledge and experience of Facebook, Instagram, X, YouTube and LinkedIn platforms, including the creation of organic content and paid for campaigns.
• Video editing skills.
• Ability to write, proofread and edit copy to a high standard for a wide range of audiences.
• Experience of website management and maintenance.
• Ability to synthesise complex information into simple but accurate content.
• Ability to design and create strong visual content suitable for different social media channels and a range of audiences, using Canva or similar programmes.
• Experience of working on a behaviour-change campaign aimed at the public.
• Experience working with Hootsuite or a similar platform.
• Knowledge of Google Analytics.
• Experience working with Umbraco or WordPress.
• Experience of working with a Customer Relationship Management system (CRM) or Microsoft Dynamics.
• Knowledge of best Search Engine Optimisation (SEO) practices.
• Team-player who shares their knowledge and supports colleagues.
• Proactive and organised self-starter able to use their own initiative and make tasks their own.

Due to the large number of applications that we receive, only shortlisted applicants will be contacted. Val Wade Recruitment are actively looking for applicants from underrepresented communities and pride ourselves as an equal opportunities’ employer and agency.