At a Glance
- Tasks: Manage client relationships and coordinate bespoke orders in luxury retail.
- Company: Prestigious heritage retailer with Royal Warrants, based in Central London.
- Benefits: Competitive salary, benefits, and opportunities for international travel.
- Other info: Fully office-based role with excellent career growth potential.
- Why this job: Join a unique team and work on high-profile ceremonial events.
- Qualifications: Experience in client-facing roles and strong organisational skills required.
The predicted salary is between 40500 - 49500 £ per year.
A rare opportunity has arisen to join a prestigious heritage retailer with Royal Warrants, supplying bespoke products and services to clients across the UK and internationally. This varied role combines client relationship management, export administration, project coordination, stock control, event support and business development. Working within a small and experienced team, you will manage client enquiries, coordinate bespoke orders, oversee export documentation and support the delivery of high-profile ceremonial events. This is an excellent opportunity for a highly organised professional who enjoys building relationships, managing multiple priorities and working within a unique and specialist environment.
Key Responsibilities
- Managing relationships with UK and international clients
- Coordinating bespoke orders from enquiry through to completion
- Producing quotations, processing orders and issuing invoices
- Managing export and customs documentation
- Monitoring stock levels, hire inventory and returns
- Liaising with suppliers, craftspeople and internal teams
- Supporting client consultations and fittings
- Assisting with ceremonial events and business development activities
- Attending events and representing the business professionally
- Maintaining accurate records using Excel and internal systems
About You
- Solid experience in a client-facing, coordination or commercial support role
- Strong organisational and administrative skills
- Excellent communication and relationship-building abilities, with a ‘can do’ attitude
- Confident dealing with senior stakeholders and VIP clients
- Proficient in Microsoft Office, particularly Excel
- Able to manage multiple projects and deadlines simultaneously
- Practical, hands-on and willing to support operational activities when required
- Commercially aware with excellent attention to detail
Experience within luxury retail, professional services, events, hospitality, international trade or bespoke product environments would be advantageous. Please note this is a fully office-based role in Central London with international travel. This is a fantastic opportunity, if you match the requirements above, please apply now! Due to the large number of applications that we receive, only shortlisted applicants will be contacted.
Retail Account Manager in London employer: Val Wade Recruitment Careers
As a leading Higher Education provider in the Arts and Performance sector, we offer a dynamic work environment in London that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a strong focus on compliance and best practices, ensuring that our staff are well-equipped to excel in their roles. Join us to be part of a diverse and inclusive culture where your contributions are valued and impactful.
Contact Details:
Val Wade Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Account Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Val Wade Recruitment Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Val Wade Recruitment Careers!
We think you need these skills to ace Retail Account Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Val Wade Recruitment Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Val Wade Recruitment Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Val Wade Recruitment Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Val Wade Recruitment Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
